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Lottie icon files not showing Lottie files not showing after the update.

This topic has 8 replies, 3 voices, and was last updated 3 months, 1 weeks ago ago by Andrew Mitchell

Chandru

Participant

September 15, 2024 at 06:44

Lottie icon files not showing after the update. can you guys please fix on this

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#414390 Copied Theme version: 9.4.1

7 Answers

Rose Tyler

Support staff

September 15, 2024 at 10:18

Hello, Chandru,

Thank you for reaching out to us.

The issue is caused by the Elementor plugin update.
We would recommend you to apply patches – https://www.8theme.com/documentation/docs/how-to-use-xstore-patcher/

Best Regards,
8Theme’s Team

#414414 Copied

Chandru

Participant

September 15, 2024 at 10:28

Hi Team, I applied patches but still Lottie not working

#414416 Copied

Rose Tyler

Support staff

September 15, 2024 at 10:30

Hello, Chandru,

Here is what we see on your site – https://prnt.sc/MYNiDxFxUP75 https://prnt.sc/Wa_mDwIWwiq_

You need to clear cache of your browser.

Best Regards,
8Theme’s Team

#414417 Copied

Chandru

Participant

September 15, 2024 at 10:50

I cleared cache of my website but still Lottie not working from my side. Can you guys help on this.

#414418 Copied

Rose Tyler

Support staff

September 15, 2024 at 11:13

Hello, Chandru,

Could you please inform us which web browser you are currently using? Additionally, we kindly request that you conduct tests across various devices and browsers to ensure compatibility.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#414420 Copied

Chandru

Participant

September 15, 2024 at 11:14

Now works guys

#414421 Copied

Andrew Mitchell

Support staff

September 15, 2024 at 11:14

Dear Chandru,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#414422 Copied
Tagged: lottie files not showing, lottie icon issues, troubleshoot woocommerce themes, update problems, woocommerce lottie update issues, wordpress woocommerce themes
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Lottie icon files not showing Lottie files not showing after the update.

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