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Lotties files doesnt animate anymore on my site

This topic has 4 replies, 3 voices, and was last updated 1 months, 3 weeks ago ago by Luca Rossi

Anas

Participant

September 19, 2024 at 08:29

Hi there, lottie animation is static and they dont animate anymore. this the section on the homepage. also one file doesnt show on the frontend

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

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3 Answers

Tony Rodriguez

Support staff

September 19, 2024 at 08:52

Hello, @Anas,

Thank you for contacting us and for using XStore.

Upon reviewing your website, we have identified that the issue you reported is due to customizations in your child theme’s code. To isolate the problem, we temporarily activated the XStore Parent theme on your website and confirmed that the issue does not persist with the parent theme.

To resolve the issue, we kindly ask you to review and adjust the customizations in your child theme’s code.

We trust this information will be helpful to you. Should you require further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

#415012 Copied

Anas

Participant

September 19, 2024 at 09:47

activating the parent theme breaks some of the elements on the homepage also im not using the child theme for any customizations

#415024 Copied

Luca Rossi

Support staff

September 20, 2024 at 10:26

Dear @Anas,

We’ve created a test page and the lottie icons seems to fine.

Could you please clear the caches and check again?

Thank you!

Please contact administrator
for this information.

#415238 Copied
Tagged: animation problems, fix lottie animation, lottie files issues, lottie files not working, troubleshooting woocommerce, wordpress woocommerce themes
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