Lotties files doesnt animate anymore on my site

This topic has 4 replies, 3 voices, and was last updated 3 months ago ago by Luca Rossi

  • Avatar: Anas
    Anas
    Participant
    September 19, 2024 at 08:29

    Hi there, lottie animation is static and they dont animate anymore. this the section on the homepage. also one file doesnt show on the frontend

    Please, contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    3 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 19, 2024 at 08:52

    Hello, @Anas,

    Thank you for contacting us and for using XStore.

    Upon reviewing your website, we have identified that the issue you reported is due to customizations in your child theme’s code. To isolate the problem, we temporarily activated the XStore Parent theme on your website and confirmed that the issue does not persist with the parent theme.

    To resolve the issue, we kindly ask you to review and adjust the customizations in your child theme’s code.

    We trust this information will be helpful to you. Should you require further assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    Avatar: Anas
    Anas
    Participant
    September 19, 2024 at 09:47

    activating the parent theme breaks some of the elements on the homepage also im not using the child theme for any customizations

    Avatar: Justin
    Luca Rossi
    Support staff
    September 20, 2024 at 10:26

    Dear @Anas,

    We’ve created a test page and the lottie icons seems to fine.

    Could you please clear the caches and check again?

    Thank you!

    Please contact administrator
    for this information.
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