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Main Home Page Slider - by Backes1 - on WordPress WooCommerce support

This topic has 8 replies, 2 voices, and was last updated 4 years, 5 months ago ago by Rose Tyler

Backes1

Participant

July 11, 2020 at 12:39

I dont know why my new slider images is not showing. As you can see, new Title is there. Any idea? I am using W3 Total cache ( deactivated now) and WP Cerber Security, Antispam & Malware Scan plugins. Any conflit?

#244092 Copied Theme version: 6.3.7 WooCommerce version: 4.3.0

7 Answers

Rose Tyler

Support staff

July 11, 2020 at 12:51

Hello,

Temporary disable 3rd party plugins and check then.
Let us know the result + provide temporary wp-admin access.

Regards

#244096 Copied

Backes1

Participant

July 11, 2020 at 13:02

Private Content area

Please contact administrator
for this information.

#244100 Copied

Rose Tyler

Support staff

July 11, 2020 at 14:00

Hello,

Have you tried to disable plugins?
If problems persist for not login users only, you need to clear all cache.

Regards

#244104 Copied

Backes1

Participant

July 11, 2020 at 14:17

What does it mean clear all cache? I did using that W3 Total Cache functions. Yes, problem it is not solved. I need your help about it!
https://prnt.sc/tfvxcm

#244109 Copied

Rose Tyler

Support staff

July 11, 2020 at 14:28

As I can see, the problem is visible from an incognito browser only, once I’ve login to your site the slider looks like this – https://gyazo.com/31af8bfdbc8520b4b8ea592ecb323d94 It looks like a cache problem (cache from plugin http://prntscr.com/tfw1iz or server cache).
If you cleared the mentioned cache but the problem is not solved, provide temporary FTP access, I will pass the question to one from our technician team.

Regards

#244111 Copied

Backes1

Participant

July 11, 2020 at 14:37

Please, find ftp credentials on my private area
I am afraid it will happen again, after you fix it, because i am not ready setting that slider. If you dont mind, could you please tell me what you did?

Thanks a lot!

Please contact administrator
for this information.

#244112 Copied

Rose Tyler

Support staff

July 12, 2020 at 09:55

I did nothing. It just works fine for me when I am logged to the site using the credentials you provided.
I suppose it was a cache problem, so go to edit the slider depends on your needs, then clear cache before checking the result – http://prntscr.com/tg8rng

Regards

#244178 Copied
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