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Main image doesn't load when default attributes selected

This topic has 8 replies, 3 voices, and was last updated 9 years, 6 months ago ago by Eva Kemp

therocks36

Participant

April 28, 2015 at 22:32

When I place a picture for each variations and there is default variations selected the main image of the product doesn’t load.

I’ve reverted to a basic theme and it’s not doing thise so I think the problem is cause by Woopress theme.

Thanks.

Please, contact administrator
for this information.

#60404 Copied Theme version: 2.3.8 WooCommerce version: 1.4

7 Answers

Eva Kemp

Support staff

April 29, 2015 at 12:38

Hello,

I’ve checked the page and main image loads when variations are selected:
https://s3.amazonaws.com/fvd-data/notes/168674/1430307489-HhAqPH/screen.png

Please clear browser cache and check again.

Thank you.
Regards,
Eva Kemp.

#60501 Copied

therocks36

Participant

April 29, 2015 at 12:58

What browser are you using?

I’ve just tried in Chrome, Firefox, Opera, Safari on 2 different computers (and 1 that I’ve never been on this URL ever) and it doesn’t work.

I’ve tried in IE11 and image is displayed correctly but we see only 3/4 of the image.

#60515 Copied

Eva Kemp

Support staff

April 29, 2015 at 15:11

Hello,

I’ve reuploaded zoom.js file. Please clear browser cache and check the page now.

Thank you.
Regards,
Eva Kemp.

#60575 Copied

therocks36

Participant

April 29, 2015 at 18:20

Seems to work on my staging site so I guess it will be OK when the cache is fully cleared. I’ve flush the cache on the main site but it’s not displaying correctly. I’ll check back tomorrow to make sure all is right.

#60659 Copied

Robert Hall

Support staff

April 29, 2015 at 18:26

Hello,

Ok, looking forward to your reply.

Regards,
Robert Hall.

#60664 Copied

therocks36

Participant

May 1, 2015 at 02:43

We’re good.

Thank you.

#60968 Copied

Eva Kemp

Support staff

May 2, 2015 at 07:11

Hello,

You’re welcome.

Regards,
Eva Kemp.

#61059 Copied
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Main image doesn't load when default attributes selected

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