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Main image on mobile product don’t change with variations

This topic has 3 replies, 3 voices, and was last updated 3 months, 3 weeks ago ago by Andrew Mitchell

Corrado Zanetti

Participant

May 22, 2024 at 14:29

Good morning

Within a product, from mobile, if I click on a variation (e.g. blue) it changes my carousel image but not the main image as it does on desktop.

Example of product in private urls

How can I solve this?
Thank you very much

Please, contact administrator
for this information.

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#396275 Copied Theme version: 9.3.10

2 Answers

Tony Rodriguez

Support staff

May 23, 2024 at 07:47

Hello, @Corrado Zanetti,

Thank you for choosing XStore as your WooCommerce WordPress theme.

1/ Following our recent review of the issue you reported, we conducted a thorough examination on our test site and confirmed that the variation images are functioning correctly and displaying as expected on both desktop and mobile devices.

It appears that the problem is isolated to your site.

2/ Please check to activate the XStore parent theme under (Appearance > Themes) on your site.

3/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

#396326 Copied

Andrew Mitchell

Support staff

July 30, 2024 at 15:52

Dear Corrado Zanetti,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

#407918 Copied
Tagged: best selling, image change issue, mobile product image, product variation, variations, woocommerce themes
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Main image on mobile product don’t change with variations

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