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Main menu disappears too early, at about 1200px

This topic has 22 replies, 4 voices, and was last updated 10 years ago ago by Eva Kemp

  • Avatar: kooka
    kooka
    Participant
    September 25, 2014 at 06:20

    Main menu disappears too early, at about 1200px and changing the responsive width in the theme options doesn’t change a thing…
    I understand mobile devices have bigger screens nowadays but 1200px to display is a bit too extreme.

    How can I fix the issue?
    I also have the problem of the responsive menu popping up on loading but I understand you’re releasing an update to fix?

    Thanks a lot

    Please, contact administrator
    for this information.
    #16924 Copied
    21 Answers
    Avatar: Robert Hall
    Robert Hall
    Support staff
    September 25, 2014 at 06:50

    Hello,

    Please provide us with link to the page and wp-admin access in Private Content.

    Regards,
    Robert Hall.

    #16928 Copied
    Avatar: kooka
    kooka
    Participant
    September 25, 2014 at 07:03

    private

    Please, contact administrator
    for this information.
    #16929 Copied
    Avatar: kooka
    kooka
    Participant
    September 25, 2014 at 07:16

    FYI I’ve just finished diffing to upgrade to version 1.2 and I’ll do the updat tonight

    cheers

    #16931 Copied
    Avatar: Robert Hall
    Robert Hall
    Support staff
    September 25, 2014 at 07:26

    Hello,

    It would be better if you first do the update, and then we will look to your issue.

    Regards,
    Robert Hall.

    #16932 Copied
    Avatar: kooka
    kooka
    Participant
    September 25, 2014 at 07:39

    Ok,
    I’ve uploaded the files, ready to go and the poping up of the responsive menu has disappeared

    #16936 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    September 25, 2014 at 13:29

    Hello,

    Please clarify whether you still need our assistance.
    Thank you.

    Regards,
    Eva Kemp.

    #16974 Copied
    Avatar: kooka
    kooka
    Participant
    September 25, 2014 at 13:42

    yes,
    Main menu disappears too early, at about 1200px and changing the responsive width in the theme options doesn’t change a thing…
    I understand mobile devices have bigger screens nowadays but 1200px to display is a bit too extreme.

    #16980 Copied
    Avatar: kooka
    kooka
    Participant
    September 26, 2014 at 05:05

    Hi,
    I’m not sure if I should create anther topic but I don’t seem to be able to use the static blocks for the woocommerce shop page… is there a workaround?

    thanks a lot

    cheers
    Luca

    #17070 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    September 26, 2014 at 09:24

    Hello,

    Could you please clarify with more details what problems you’re experiencing with static blocks?
    What do you mean “Main menu disappears too early”? There is menu icon shown on mobile devices. Do you mean you don’t have menu at all? Could you show us a screenshot?

    Thank you.

    Regards,
    Eva Kemp.

    #17114 Copied
    Avatar: kooka
    kooka
    Participant
    September 29, 2014 at 01:06

    Hi,
    Still problems…
    The main menu disappears at 1200px width… way too early. .. you have the link to the website, it’s easy for you to check.

    Also, the footer with static blocks does not work with the woocommerce created shop page

    Please, contact administrator
    for this information.
    #17384 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    September 29, 2014 at 12:27

    Hello,

    As I see you have 2 theme versions in Appearance > Themes. You must have only one Royal theme and not create multiple folders. Please read our documentation: https://www.8theme.com/demo/docs/royal/#!/installation_upgrade (1.5 paragraph).

    Are you checking responsive design resizing browser window?
    Please check the site using some mobile device.

    Thank you.
    Regards,
    Eva Kemp.

    #17451 Copied
    Avatar: kooka
    kooka
    Participant
    September 29, 2014 at 13:22

    I’m not sure if I’m being clear… the site is fine on mobile devices… it’s on the desktop that the menu disappears at 1200px width!!!

    Regarding the other theme that was just a backup and doesn’t make any difference as it’s not active, however I will delete it.

    #17467 Copied
    Avatar: kooka
    kooka
    Participant
    September 29, 2014 at 13:25

    Also in firefox, when that happens you can’t click on the 3 lines button for the responsive menu anyway,.

    #17469 Copied
    Avatar: kooka
    kooka
    Participant
    September 29, 2014 at 13:26

    Also, what about the footer with static blocks does not work with the woocommerce created shop page??

    #17470 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    September 30, 2014 at 15:45

    Hello,

    Concerning the menu, it’s changed to responsive (the icon with three lines) for the screens less than 1200px (tablets and mobile devices).
    We’re sorry, but there is a bug with the footer and you have to add your static block into Footer widget area in Appearance > Widgets. If you don’t want it to be displayed on other pages you can disable footer in the page editor.

    We’ll fix this bug in our next update.
    Sorry for inconveniences.

    Regards,
    Eva Kemp.

    #17658 Copied
    Avatar: kooka
    kooka
    Participant
    October 1, 2014 at 00:17

    …Concerning the menu, it’s changed to responsive (the icon with three lines) for the screens less than 1200px (tablets and mobile devices)….

    I understand that, but how do I change it so say it only does that for screens less than 768px??

    #17734 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    October 1, 2014 at 14:55

    Hello,

    You can try changing the responsive size in wp-content/themes/royal/framework/theme-functions.php file (line 859).

    Thank you.
    Regards,
    Eva Kemp.

    #17823 Copied
    Avatar: kooka
    kooka
    Participant
    October 2, 2014 at 01:01

    That didn’t make a difference for the menu disappearing. Is this possible to fix?

    #17900 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    October 2, 2014 at 12:11

    Hello,

    Sorry, but it can’t be changed. We’ll take this into our account and try to implement it in future updates.

    Thank you for understanding.

    Regards,
    Eva Kemp.

    #17938 Copied
    Avatar: armandodavila
    armandodavila
    Participant
    December 5, 2014 at 11:22

    I too, am having this issue with the menu disappearing for screen sizes less than 1200. It seems like something that can easily be fixed in some sort of definition for when to go responsive.

    Please, please, please help us 8Theme!

    #28234 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    December 5, 2014 at 13:35

    Hello @armandodavila,

    Please create a ticket at https://support.8theme.com/ and our developers will look into this issue.

    Thank you.
    Regards,
    Eva Kemp.

    #28259 Copied

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