Return to previous page

Main Menu Removed on Product Category Pages

This topic has 8 replies, 4 voices, and was last updated 7 years, 1 months ago ago by Olga Barlow

rwlee33

Participant

October 21, 2017 at 03:18

Very weird bug.

The Main Menu gets removed when I go to a product category. On desktop and mobile.

Shop page (Good): https://prnt.sc/h01ajj
Category Page (Not Good): https://prnt.sc/h01byx

Theme and plugins are updated

Do you know what’s going on?

Thanks,
Rob

Please, contact administrator
for this information.

#175666 Copied

7 Answers

Amzy Leel

Participant

October 21, 2017 at 04:07

Hi,

Unable to check your site.
Check the screenshot link in the private content.

Please, contact administrator
for this information.

#175669 Copied

rwlee33

Participant

October 21, 2017 at 04:32

It says “Private Content Hidden” so I can’t see your screenshot.

Why can’t you check my site?
Screenshot links work. Logins work.

#175671 Copied

Amzy Leel

Participant

October 21, 2017 at 05:11

I see this http://prntscr.com/h01p67

#175674 Copied

rwlee33

Participant

October 21, 2017 at 05:38

Sorry, my bad. New link in private. I forgot the .au at the end.

Please, contact administrator
for this information.

#175675 Copied

Rose Tyler

Support staff

October 23, 2017 at 09:42

Hello,

The wp-admin credentials are incorrect. Please check them.
Did you make changes in template files?
Try to disable all 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and then check.

Regards

#175741 Copied

rwlee33

Participant

October 23, 2017 at 09:56

sorry, below

Please, contact administrator
for this information.

#175748 Copied

Olga Barlow

Support staff

October 23, 2017 at 16:21

Hello,

Please, provide us also correct FTP access.
Regards

#175799 Copied
Viewing 8 results - 1 through 8 (of 8 total)