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Main menu’s –save button is not responding

This topic has 6 replies, 2 voices, and was last updated 12 months ago ago by Rose Tyler

khurram virk

Participant

November 26, 2023 at 13:49

Dear Sir

Good day to you!

please help us

appearance > Menu > Main menu

The save menu button is not saving.
whereas all categories and the mobile menu save button is working.

thank you

Please, contact administrator
for this information.

#374819 Copied Theme version: 9.2

5 Answers

Rose Tyler

Support staff

November 26, 2023 at 15:18

Hello,

Thank you for contacting us and for using XStore.

1/ Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem.

2/ If you have a lot of menu items and can’t save some menu options then you need to increase PHP Max Input Vars. Try to set 5000 or 8000. Contact your hosting provider to get assistance with this.

Kind Regards,
8theme team

#374823 Copied

khurram virk

Participant

November 27, 2023 at 12:16

Dear Sir

Good day to you!

save button is still not working after performing the below tasks

1. we have disabled and checked
2. we dont have cache plugin
3. cleared cache of browser and server
4. we have made 8000 max input var

Please help us on this.

thank you

#374907 Copied

Rose Tyler

Support staff

November 27, 2023 at 13:20

Hello,

We appreciate your prompt response.

Via the browser console, we can see the following errors – https://prnt.sc/hpXi__YYVwH3 which were caused by 0 in menu item settings.
Please clear the cache and check now.

Kind Regards,
8theme team

#374914 Copied

khurram virk

Participant

November 27, 2023 at 13:36

Dear Sir

its working now,
please share following link with GYAZO

https://prnt.sc/hpXi__YYVwH3

thank you

#374915 Copied

Rose Tyler

Support staff

November 27, 2023 at 13:42

Hello,

https://gyazo.com/889e342afebab1acee32287d17b8a9a6

Kind Regards,
8theme team

#374917 Copied
Tagged: main menu troubleshooting, save button issue, woocommerce wordpress themes, wordpress themes fix
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