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Main product image on the mobile phone view is not loading at all

This topic has 4 replies, 3 voices, and was last updated 4 months, 4 weeks ago ago by Andrew Mitchell

zaza13

Participant

July 23, 2024 at 13:37

Hi Team, I am using this website for about an year and haven’t done any recent changes.
However, I’ve noticed that for the last 2-3 days the main photo on all product pages (in mobile phone view only) is not loading at all. I can see the small product gallery photos below, but not the main big photo that used to load before.
I tried to change the view in the product gallery settings and returned the initial setup but this didn’t fix the problem.
As I said this is visible in the mobile phone view only. The desktop mode is working fine.

Can you, please help me understand the problem?

Thank you.

Please, contact administrator
for this information.

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support staff only.

#406546 Copied Theme version: 1.0

3 Answers

Rose Tyler

Support staff

July 23, 2024 at 15:10

Hello zaza13,

Thank you for reaching out to us.

We’ve played patches for you https://gyazo.com/cae92dc5f5c26399b0c7f3dca28a84fa . Please clear cache and check the result.

Best Regards,
8Theme’s Team

#406572 Copied

zaza13

Participant

July 23, 2024 at 16:21

Yes, it works now.
Thank you Rose for your perfect support!

#406592 Copied

Andrew Mitchell

Support staff

July 23, 2024 at 16:21

Dear zaza13,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

#406593 Copied
Tagged: best selling, loading problem, mobile view, product image issue, woocommerce themes
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Main product image on the mobile phone view is not loading at all

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