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Main shop page don’t display categories.

This topic has 14 replies, 4 voices, and was last updated 2 months, 1 weeks ago ago by Andrew Mitchell

IT-Spectrum

Participant

August 6, 2024 at 10:02

The shop page shows only products, but does not show categories at all

https://take.ms/Ji4RUa

On category pages, subcategories are displayed, but somehow very strange.

https://take.ms/QSbV6

#408944 Copied Theme version: 9.3.16 WooCommerce version: 9.1.4

13 Answers

Rose Tyler

Support staff

August 6, 2024 at 10:35

Hello IT-Spectrum,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#408962 Copied

IT-Spectrum

Participant

August 6, 2024 at 10:52

welcome

Please contact administrator
for this information.

#409005 Copied

Jack Richardson

Support staff

August 6, 2024 at 11:49

Dear @IT-Spectrum,

I hope this message finds you well. We are currently addressing a technical issue and require your assistance to determine its source. To proceed with our investigation, we need to know if you have already tested the issue using a default theme, such as Storefront. Given that your website is live, we understand the importance of maintaining its stability and would prefer not to switch themes without your consent.

Should you permit us to change the theme temporarily for testing purposes, please let us know at your earliest convenience. Additionally, it would be immensely helpful if you could provide us with the correct FTP access credentials in a secure manner. This access will enable us to rename a few files temporarily, allowing us to test the issue with the default WooCommerce files rather than those modified by our XStore theme.

If you have the staging web-site it would be perfect to recreate the isue there so we won’t make any changes on live one.

Please note, if the issue persists even with the default theme, it suggests that the problem may not be related to our XStore theme but could be associated with WooCommerce or other plugins.

We appreciate your cooperation and look forward to your prompt feedback.

Best regards,
Jack Richardson
8Theme’s Team

#409036 Copied

IT-Spectrum

Participant

August 6, 2024 at 13:44

I have updated the theme and core to x.3.17
I also did a backup.

Please contact administrator
for this information.

#409060 Copied
Jack Richardson

Support staff

August 6, 2024 at 14:22
Hello @IT-Spectrum

Unfortunately we expecting issues trying to connect to the FTP with the access provided. Could you please, check if it works for you and provide the correct one?
For now we have next errors in FTP console:
```
Answer: 530 Login authentication failed
Error: Fatal error: Unable to connect to server
```
Kind regards,
Jack Richardson
The 8theme’s team
#409069 Copied
IT-Spectrum

Participant

August 6, 2024 at 14:53

sorry….

Please contact administrator
for this information.

#409081 Copied

Jack Richardson

Support staff

August 6, 2024 at 15:33

Dear @IT-Spectrum,

Thank you for providing us with the correct FTP access. We have renamed several primary folders that modify our theme and override the WooCommerce default settings. However, we have encountered an issue with the display of product categories on your shop that appears to be related to the WooCommerce plugin.

To further investigate this issue, we intended to activate the default Storefront theme and maintain only the WooCommerce and Elementor plugins active, while deactivating all others. Unfortunately, we do not have the necessary permissions to install another theme, as indicated here: https://prnt.sc/edZg5EVzTcVa.

Could you please conduct a test on your end? We kindly ask you to install the Storefront theme and deactivate all plugins except for WooCommerce and Elementor. If the product categories are displayed correctly on your shop page, you may then reactivate the previously active plugins and check again. Should the product categories still be displayed correctly, please switch back to the XStore child theme and verify if the issue persists.

If the problem is isolated to our theme, we will continue to investigate the cause and seek a resolution.

We appreciate your cooperation and look forward to your prompt response.

Best regards,
Jack Richardson
8Theme’s Team

#409092 Copied

IT-Spectrum

Participant

August 6, 2024 at 18:08

I checked. Categories appear if you deactivate XStore Core, but at the same time they appear completely all – as the top level, there and all subcategories of all levels. The same effect happens if you just change the theme.

#409121 Copied

IT-Spectrum

Participant

August 6, 2024 at 18:14

I noticed – in subcategories it shows absolutely all categories of all levels too

#409122 Copied

Jack Richardson

Support staff

August 7, 2024 at 08:00

Dear @IT-Spectrum,

We hope this message finds you well. We would like to extend our gratitude for your collaborative efforts in testing various methods to find the reason of the issue encountered on your web-site. Your dedication and assistance have been valuable.

Based on the results of your testing, we have identified that the potential issue may have been linked to the option titled “Hide Categories With All Hidden Products” https://prnt.sc/gwmqaApYatof. We observed that upon deactivating this option, the product categories were successfully displayed on your shop page https://prnt.sc/KJX4uK4Z51qn.

Could you kindly verify the current status and confirm whether the issue has been resolved on your end?

Additionally, we kindly request that you proceed to deactivate your current theme registration, for example: https://prnt.sc/h2hV18KL7Qot . Once completed, please proceed to register the theme using your new official license.

Thank you once again for your cooperation and support.

Best regards,
Jack Richardson
The 8Theme Team

#409204 Copied

IT-Spectrum

Participant

August 7, 2024 at 09:46

Hi.
Yes this toggle enabled the categories and they are displayed. In my opinion – this is a strange behavior, because when this feature is enabled only categories without products and subcategories should be hidden. In this case, the top level categories do not contain products, but are parent to subcategories and should be displayed. Ok, let’s assume that my issue is solved for the moment, and the behavior of the switch should be considered for future updates.

Okay. The categories are displayed, but why are they showing in the catalog along with the products in a row. Categories should be separate and products should be separate.

https://take.ms/QSbV6

#409249 Copied

Jack Richardson

Support staff

August 7, 2024 at 12:35

Dear @IT-Spectrum,

We are pleased to inform you that your primary request has been successfully resolved. Regarding your additional inquiry, we offer our customers the flexibility to select their preferred method for displaying product categories and products on archive pages. You can view this option through the following link: https://prnt.sc/7yySEOWGxEun.

We have updated this setting on your website to ensure that all components are now displayed separately.

Thank you for choosing our services.

Best Regards,
Jack Richardson
The 8Theme Team

#409302 Copied

Andrew Mitchell

Support staff

August 7, 2024 at 14:05

Dear IT-Spectrum,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#409335 Copied
Tagged: best selling, display categories, main shop, shop page, theme solutions, woocommerce issues, woocommerce themes
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