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[MAJ] 4.12 NOT WORK ON MY WEBSITE - by lesfantaisiesdemelanie

This topic has 12 replies, 2 voices, and was last updated 7 years, 2 months ago ago by Olga Barlow

lesfantaisiesdemelanie

Participant

November 8, 2017 at 11:13

Bonjour,
Depuis la mise à jour mon site internet est en erreur.
Pouvez-vous m’aidez ?
désolé pour la traduction je suis français.
Best Regards

#177071 Copied Theme version: 4.12

11 Answers

Olga Barlow

Support staff

November 8, 2017 at 11:17

Hello,

Please, provide me temporary admin panel and FTP access to your site.

Regards

#177073 Copied

lesfantaisiesdemelanie

Participant

November 8, 2017 at 11:20

Where send you the information ?

#177075 Copied

lesfantaisiesdemelanie

Participant

November 8, 2017 at 11:24

voila

Please, contact administrator
for this information.

#177077 Copied

lesfantaisiesdemelanie

Participant

November 8, 2017 at 11:29

the id for wordpress
thanks for your help

Please, contact administrator
for this information.

#177082 Copied

lesfantaisiesdemelanie

Participant

November 8, 2017 at 11:51

Can you help me please I am a commercial site the fact that my site is like that makes me lose customers and it is very bad for my image. I have absolutely nothing touched apart enabled update 4.12.
How to do ?
Best regards

#177088 Copied Theme version: 4.12 WooCommerce version: 3.2.3

Olga Barlow

Support staff

November 8, 2017 at 12:57

Hello,

Where did you get the theme? I see that you use pirated version http://prntscr.com/h7qqtm
How can you explain this?

Regards

#177097 Copied

lesfantaisiesdemelanie

Participant

November 8, 2017 at 13:35

I purchased the theme on themeforest

#177103 Copied

lesfantaisiesdemelanie

Participant

November 8, 2017 at 13:36

This is my product license

Please, contact administrator
for this information.

#177105 Copied

Olga Barlow

Support staff

November 8, 2017 at 15:25

Hello,

Maybe you have the license now but you used the pirated version and made changes in DB and I can neither update theme nor update necessary plugins. Also, we can’t guarantee the stable work of your site because of this.

Regards

#177123 Copied

lesfantaisiesdemelanie

Participant

November 8, 2017 at 16:04

Bonjour,

Jamais je n’ai utilisé un théme craquer(Nulled) j’ai confié à un webmaster la création de mon site et il ma demandé 60$ pour la license.
Merci pour votre retour et votre aide.

#177130 Copied

Olga Barlow

Support staff

November 9, 2017 at 11:05

Hello,

We could try to fix DB issue that caused by pirate version. Provide us with cPanel access or access to PHPMyAdmin.

Regards

#177211 Copied
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