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Major issues with Xstore across all my sites

This topic has 11 replies, 2 voices, and was last updated 4 years, 2 months ago ago by Olga Barlow

finleydesign

Participant

August 19, 2020 at 16:15

We are having major issue after wordpress 5.5 with all our xstore builds, Woocommerce won’t function correctly and can’t update

Theme update fails, XStore Core plugin generate critical error, can’t update

On one attempt on one of the stores the upgrades, it’s wiped all CSS and headers, had to rebuild the whole thing again

I’ll give details on one example in private, this site won’t update anything

Please, contact administrator
for this information.

#248562 Copied Theme version: 5

10 Answers

Olga Barlow

Support staff

August 19, 2020 at 16:32

Hello,

I checked your backend and see that all the plugins and theme are completely out of date. Please, provide us with FTP access to your site and we’ll help you with updates.

Regards

#248572 Copied

finleydesign

Participant

August 19, 2020 at 16:33

Please hold off on this currently i may have to downdgrade wordpress

#248573 Copied

finleydesign

Participant

August 19, 2020 at 16:35

The issue we have which has now been caused elsewhere, if we upgrade from V5 to V6 the website goes so slow, I have created a ticket before on this but I don’t think anything happened

V5 average load time of 1.3 seconds, upgrade to V6 average load time is 10 seconds

#248574 Copied

Olga Barlow

Support staff

August 19, 2020 at 17:03

Hello,

Take my apologies. I read your message after starting an update. Anyway, I have updated all and site speed is ok http://prntscr.com/u2bq0z
https://tools.pingdom.com/#5d01dd53ca400000

Regards

#248579 Copied

finleydesign

Participant

August 19, 2020 at 17:16

Still hugely confused, so the theme is still V5, doesn’t matter I prefer that, if I go to V6 the speed will go back to 10 seconds

#248588 Copied

Olga Barlow

Support staff

August 19, 2020 at 18:35

Hello,

But I have already updated theme and site speed is 1.13 , check https://tools.pingdom.com/#5d01dd53ca400000

Regards

#248601 Copied

finleydesign

Participant

August 20, 2020 at 10:53

are you sure? https://nimb.ws/JWIPOS

#248673 Copied

Olga Barlow

Support staff

August 20, 2020 at 13:47

Hello,

Yes, I’m sure. Parent theme version is 6.3.9.3 http://prntscr.com/u2ugts

Regards

#248696 Copied

finleydesign

Participant

August 25, 2020 at 13:36

Now updated woocommerce products take ages to update, with the wheel just spinning and spinning

#249198 Copied

Olga Barlow

Support staff

August 26, 2020 at 12:54

Hello,

Are you talking about product update in the backend? Does it save fast with the default WP theme (Storefront for example)?
Because we did not make any improvements for the product settings during the last updates.

Regards

#249403 Copied
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