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MAJOR site issues – order errors, duplicate orders

This topic has 10 replies, 3 voices, and was last updated 9 years, 11 months ago ago by CJMillar82

CJMillar82

Participant

January 2, 2015 at 16:42

I’ve had an open topic on this for weeks and it has yet to be corrected. I’ve had no orders for a few weeks from the holidays, and just heard from a friend today that tried to order (and didn’t realized I worked on the site) and she sent me this:

“Hi CJ! I did not mean to order two. When I went through the check out I got an error message (which I posted to you) then I hit the order button again and got the same error message so I gave up and left the site.”

This is the same thing we have heard from MULTIPLE customers and no one can place a successful order. I have been more than frustrated with this theme and the fact that people can’t order my client’s product. In addition we STILL have no tracking working for Google Analytics no matter where we implement the code (in theme options or WooCommerce settings). Neither of these issues have ever been resolved – what a nightmare! And to find out customers still can’t order – even worse both orders went through. So customers get an error, but the order is placed and their card is charged. If they try again a second time, then they get double charged. It’s a nightmare.

#31715 Copied

9 Answers

CJMillar82

Participant

January 2, 2015 at 16:59

Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 49152 bytes) in /home/webx/public_html/giddyupgear/wp-content/plugins/woocommerce/includes/abstracts/abstract-wc-email.php on line 747
Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 49152 bytes) in /home/webx/public_html/giddyupgear/wp-content/plugins/woocommerce/includes/abstracts/abstract-wc-email.php on line 747

login included below.

Please, contact administrator
for this information.

#31724 Copied

Olga Barlow

Support staff

January 5, 2015 at 11:17

Hello,

If you faced this message, that related to woocommerce plugin as you can see, it means you need to increase WP Memory Limit http://docs.woothemes.com/document/increasing-the-wordpress-memory-limit/
Also we want to specify your main site. Is it giddyupgear.horseflydigital.com ? We checked checkout settings (WooCommerce > Settings > Checkout) and don’t see any active payment gateway, your customers won’t be able to make order, till this option is not set. Please, follow woocommerce documentation http://docs.woothemes.com/documentation/plugins/woocommerce/getting-started/sell-products/

Regards,
Olga Barlow

#31945 Copied

CJMillar82

Participant

January 6, 2015 at 20:42

Site is GiddupGear.com. The Horseflydigital version is a dev-only version.

WooCommerce works fine.
Google Analytics STILL does not.

#32195 Copied

Eva Kemp

Support staff

January 6, 2015 at 21:10

Hello,

Please provide us with wp-admin panel and FTP credentials for the correct site.

Thank you.
Regards,
Eva Kemp.

#32207 Copied

CJMillar82

Participant

January 6, 2015 at 23:42

giddyupgear.com/wp-admin

All credentials are the same.

Please, contact administrator
for this information.

#32227 Copied

Olga Barlow

Support staff

January 8, 2015 at 15:40

Hello,

Confirm, does WooCommerce Google Analytics Integration work fine with default theme?
If you use this plugin you don’t need Google Analytics Code in theme options.
Regards,
Olga Barlow

#32432 Copied

CJMillar82

Participant

January 8, 2015 at 19:20

Yes I’ve tried using GA code in the theme options, in the WooCommerce Options and tested multiple plugins and it doesn’t work for this site. Something with the theme is interfering with the e-commerce tracking only. everything else works fine.

#32484 Copied

Eva Kemp

Support staff

January 8, 2015 at 19:53

Hello,

Does WooCommerce Google Analytics code work with other themes, for example with default WordPress theme?

Thank you.
Regards,
Eva Kemp.

#32496 Copied

CJMillar82

Participant

January 8, 2015 at 20:18

Yes it does.

#32504 Copied
Tagged: duplicate orders, major site issues, order errors, seo friendly, themes, woocommerce, wordpress
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MAJOR site issues – order errors, duplicate orders

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