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Many js & css calls, caused problem with the hosting resources

This topic has 12 replies, 3 voices, and was last updated 1 months, 3 weeks ago ago by Jack Richardson

YCHA

Participant

October 27, 2024 at 13:12

I am facing with my webshite https://www.hellenicfoodbasket.com/
After a lot of reseach my hosting provider told me that: “In the construction part fo the theme, we find that the theme you are using is quite “heavy” and makes js and css calls which are not needed, as a result of which the resources you have in the package are not sufficient.”
Althought th ewe site is not so big, these calls forced a lot of errors and the CPU is not enought.
Have you faced it before? Are you able to know why these many js and css calls?

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11 Answers

Jack Richardson

Support staff

October 28, 2024 at 15:53

Dear @YCHA,

We hope this message finds you well.

As your hosting provider has conducted an analysis, we kindly request that you share with us the details of any sources that are being loaded unnecessarily. We continuously work on optimizing the speed and performance of our theme, and at this point, we believe we have implemented the most optimized code possible.

However, if you have any further suggestions that could help improve CPU usage or overall performance, we would greatly appreciate your input.

Thank you for your time and assistance.

Best regards,
Jack Richardson
The 8Theme Team

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YCHA

Participant

November 8, 2024 at 09:33

Please check the attached files, seems that that ara some standard jobs from th etheme, which causes these errors and hitting the CPU limits.

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

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Jack Richardson

Support staff

November 8, 2024 at 15:47

Hello @YCHA
Could you please, provide us the correct wp-admin + FTP access so we could test the sources that make such overload for CPU.
Kind regards, Jack Richardson

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YCHA

Participant

November 23, 2024 at 11:22

hello

Please contact administrator
for this information.

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Rose Tyler

Support staff

November 24, 2024 at 14:03
Hello @YCHA

1/ We can’t connect FTP:

Error: Connection timed out after 20 seconds of inactivity Error: Could not connect to server

Please check it. Try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.
Is there a restriction by IP or something else that doesn’t allow us to connect?

2/ Any email address can be used for the new account, it does not have to be your or our personal email. Please set the administrator role for the user.

Warm Regards,
The 8Theme Team
Please contact administrator
for this information.
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YCHA

Participant

December 5, 2024 at 18:05

Please try these

Please contact administrator
for this information.

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YCHA

Participant

December 6, 2024 at 07:41

Some screenshots from the Resource Usage

Files is visible for topic creator and
support staff only.

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Jack Richardson

Support staff

December 6, 2024 at 15:33

Hello @YCHA,

Could you please, assign the current account for WP with the administrator role as we are unable to login to your dashboard now.

Kind regards, Jack Richardson
The 8theme’s team

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YCHA

Participant

December 6, 2024 at 15:40

Yes, sorry done!

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YCHA

Participant

December 7, 2024 at 17:07

One more screenshot from today 07/12/2024

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#426766 Copied

Jack Richardson

Support staff

December 9, 2024 at 15:50

Dear @YCHA,

We hope this message finds you well.

We have conducted the installation and performed several tests on your website to analyze the critical factors contributing to the issues you are experiencing with Code Profiler PRO plugin usage. For your reference, we have attached a link to the results of these tests in the private area below.

Should you have any questions or require further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Please contact administrator
for this information.

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