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Many times when we open the website, the page does not load properly and the layout of the page is a

This topic has 2 replies, 2 voices, and was last updated 3 months ago ago by Tony Rodriguez

pankaj kumar

Participant

August 20, 2024 at 03:03

Whenever I open the website, the pages are not loading, their layout is bad and the footer is also missing, the screenshot of which I am sharing with you.

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1 Answer

Tony Rodriguez

Support staff

August 20, 2024 at 07:43

Hello, @pankaj kumar,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We have thoroughly reviewed your website using a personal mobile device and are pleased to inform you that we did not encounter any issues. To ensure optimal performance on your end, we kindly suggest clearing your browser’s cache and accessing the website with a different browser. We hope this resolves any difficulties you may be experiencing.

For further reference, please refer to the image provided in the private content area of our support platform.

Should the problem persist, we would appreciate it if you could inform us of the specific mobile device and browser you are using. This information will greatly assist us in understanding and addressing the issue more effectively.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

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