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Marseille 2 demo import not displaying correctly

This topic has 8 replies, 3 voices, and was last updated 2 years ago ago by Rose Tyler

Shantelle

Participant

November 29, 2022 at 16:06

Hello,

I installed Xstore theme Marseille 2 but the demo will not import?

Please fix

Thank you

Shantelle

Please, contact administrator
for this information.

#340003 Copied Theme version: 8.3.7 WooCommerce version: 7.1.0

7 Answers

Rose Tyler

Support staff

November 29, 2022 at 16:56

Hello,

Thanks for contacting us.
We will gladly assist you. But, we can’t log in, unfortunately. Please check the credentials.

Regards

#340011 Copied

Shantelle

Participant

November 29, 2022 at 22:16

Hi Rose,

My ticket didn’t update, please try again

Thank you

Shantelle

Please contact administrator
for this information.

#340034 Copied

Tony Rodriguez

Support staff

November 30, 2022 at 07:00

Hello, @Shantelle,

Still, your provided WP Admin Logins are not correct/working.

And also it seems your site content and demo is broken.

It is recommended to run import on a fresh WordPress installation. For this you can use the WordPress Database Reset plugin https://wordpress.org/plugins/wordpress-database-reset/ The plugin can be used to remove all the existing content and install a new version from scratch.

Please read this article – https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/ Contact your hosting provider to increase mentioned values for your site.

And then try to import the Demo again.

Regards 8Themes Team.

#340059 Copied

Shantelle

Participant

November 30, 2022 at 12:51

Hi, the WP Admin logins are working?

Is it possible to get a refund if I haven’t used the theme?

#340133 Copied

Tony Rodriguez

Support staff

November 30, 2022 at 13:08

Hello, @Shantelle,

Check the video under the private content area, it’s still not working.

And also you have to read my last message carefully again, you have to reset the WordPress as well.

Note: wp-admin access: Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

Regards 8Themes Team.

Please contact administrator
for this information.

#340134 Copied

Shantelle

Participant

December 7, 2022 at 13:17

Hello Tony,

I can’t do a fresh install as I will lose all my sales history, posts and everything.

I asked if I can get a refund for not using the theme?

#340795 Copied

Rose Tyler

Support staff

December 7, 2022 at 14:35

Hello,

Please, read the refund policy – https://themeforest.net/page/customer_refund_policy, refund request can be submitted here – https://themeforest.net/refund_requests/new

Provide correct wp-admin access and we will help you by installing demo content manually, without deleting your data.

Regards

#340804 Copied
Tagged: demo, display, import, marseille, themes, woocommerce, wordpress
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