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Masonary Grid Not Showing On Mobile - by gurhan

This topic has 8 replies, 3 voices, and was last updated 4 years, 7 months ago ago by Olga Barlow

gurhan

Participant

April 10, 2020 at 19:38

any reason why the masonary grid is not showing on the mobiles?

Notes
memory is set to 256MB
maximum image is about 200kb (each)

Please, contact administrator
for this information.

#233175 Copied Theme version: 6.2 WooCommerce version: N/A

7 Answers

Olga Barlow

Support staff

April 10, 2020 at 20:59

Hello,

I don’t see any issue with the grid on mobile device https://gyazo.com/545225c3db911d56958e94149a0108f5
But WPBakery Media grid element has know issues with the cache plugin https://wordpress.org/support/topic/masonary-grid-wp-cache/ . So, if you use cache plugin you may face such issue. Check the mentioned topic if any solution from there helps you or exclude page with grid from the cache in cache settings.

Regards

#233179 Copied

gurhan

Participant

April 11, 2020 at 13:06

Hello Olga,

The server had a cache program running (even though we didn’t have a plugin.) We had it turned off, and it’s all good now!

Thank you!

#233207 Copied

Rose Tyler

Support staff

April 12, 2020 at 08:14

Hello,

You’re welcome!

Regards

#233242 Copied

gurhan

Participant

April 15, 2020 at 01:32

Hello,

I hate to say this but I am going to have to re-open this ticket. This is happening again even though no cache programs are running on the site.

Can you please take a look again.

Thank you!

#233496 Copied

Olga Barlow

Support staff

April 15, 2020 at 14:26

Hello,

We checked your site and see that there is cache tool http://prntscr.com/rzucwk
Contact your hosting provider, maybe they use some server cache and you just don’t know about this. Ask them to exclude the page with the masonry grid from caching.

Regards

#233554 Copied

gurhan

Participant

April 17, 2020 at 17:57

Yes, they had it taken off but ot was automatically put back on…
They fixed it now…
Thank you!

#233820 Copied

Olga Barlow

Support staff

April 17, 2020 at 18:32

You are welcome.

Regards

#233825 Copied
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