Return to previous page

Masonry shop layout seems to not work properly

This topic has 6 replies, 3 voices, and was last updated 3 years, 10 months ago ago by Rose Tyler

slavojanowski

Participant

February 3, 2021 at 20:45

Hi there,
I’m trying to have masonry shop layout on my website so I activated that in [Theme Options > Woocommerce (Shop) > Shop > Shop Page Layout > Products masonry > checked in] and also checked option in [Theme Options > Speed Optimization > Masonry scripts] but the layout is still not working properly.

The weird thing is that when I open my website [https://photography.orangelionstudio.com/shop/] first time for the session/after starting my PC (or in private window in Chrome, Mozilla or Microsoft Edge) masonry layout displays ok, but after visiting some other pages and clicking back to shop the masonry is gone. I can’t even think where the problem might be.

I will appreciate any help with that very much:)

Best regards,
Slavo Janowski

#272181 Copied Theme version: 7.2.4 WooCommerce version: Version 4.9.2

5 Answers

Rose Tyler

Support staff

February 4, 2021 at 10:13

Hello,

Thank you for using our theme.
I do not see the problem – https://gyazo.com/985e131702c03e8d4820917ccd514856
Could you, please, record a video? Also, provide temporary wp-admin access.

Regards

#272244 Copied

slavojanowski

Participant

February 4, 2021 at 12:12

Thank you for your answer. Below you will find link to video. That situation happens in every browser. At first masonry is ok. After clicking on other page and coming back to shop page masonry is gone.

Thanks, Slavo

Please contact administrator
for this information.

#272283 Copied

Robert Hall

Support staff

February 5, 2021 at 06:52

Hi

We have test your website URL on Different browser as per your given video website is working absolutely fine we do not see any disturbing layout issue. We will recommend you kindly test your website after clear your browser cache or any other system.

#272462 Copied

slavojanowski

Participant

February 5, 2021 at 12:59

Thank you for your answer. I asked few friends to check my website on their laptops/PC the way i described earlier and the problem exists, there is no doubt about that. My friends were visiting my website for the very first time so no cookies/cache play any role here.
When I/they visited the shop page for the first time masonry is ok. But after clicking on some other pages on the website and then visiting back the shop page, masonry is gone.

https://www.orangelionstudio.com/wp-content/uploads/images/layout_view_1.jpg
https://www.orangelionstudio.com/wp-content/uploads/images/layout_view_2.jpg

If there is no solution for that issue I will be forced to use regular grid layout.

Thank you for your support anyway. I appreciate that.
Slavo Janowski

#272563 Copied

Rose Tyler

Support staff

February 5, 2021 at 16:14

Hello,

Please provide temporary wp-admin and FTP access.

Regards

#272607 Copied
Viewing 6 results - 1 through 6 (of 6 total)