Return to previous page

Massive Panel Window is not showing correctly

This topic has 11 replies, 2 voices, and was last updated 1 years, 4 months ago ago by Rose Tyler

Farhad

Participant

August 17, 2023 at 01:23

Hi,
I noticed Massive Panel popup window for presets is broken and is not showing correctly. It is the same for all shortcodes:
https://prnt.sc/O2zRNLHDLKZb

Thanks for your help!

Please, contact administrator
for this information.

#364742 Copied Theme version: 9.1.13

10 Answers

Rose Tyler

Support staff

August 17, 2023 at 06:29

Hello, Farhad,

Thank you for contacting us and for using XStore.

We would recommend you update WPBakery and Massive Addons for WPBakery Page Builder plugins https://www.8theme.com/documentation/xstore/plugins/plugins-update/

If the update doesn’t solve the problem, try to disable all 3rd party plugins to be sure that a conflict between plugins is not the reason for the problem.

Let us know results.

Kind Regards,
8theme team

#364751 Copied

Farhad

Participant

August 17, 2023 at 18:03

Hi Rose,
The link doesn’t show how to update the Massive Addons.
Also, I have tried so many times to update WPBakery from 6.1.1 to 7 but it doesn’t work. I use XStore Plugins Installer to update WPBakery.

Thank you!

#364827 Copied

Rose Tyler

Support staff

August 17, 2023 at 19:24

Hello, Farhad,

Thank you for your response.

Please download both plugins from this page – https://www.8theme.com/downloads

Go to Dashboard > Plugins > Add new > Upload plugin > Choose plugin > Install now > click on “Replace current with uploaded” and the plugin will be updated on your site.
Do this for both plugins, please.

Kind Regards,
8theme team

#364836 Copied

Farhad

Participant

August 17, 2023 at 19:28

I manually updated WPBakery and Massive Addons to the latest version, but still, the popup window is now showing correctly.

#364840 Copied

Rose Tyler

Support staff

August 17, 2023 at 19:45

Hello, Farhad,

Thank you for your response.

1/ In order to troubleshoot the issue you are experiencing, we suggest that you try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing problems.

2/ Please check how it works with the default WooCommerce theme – Storefront activated on your site (go to Appearance > Themes > Install and activate the official WooCommerce theme Storefront for a few mins and check).

Kind Regards,
8theme team

#364844 Copied

Farhad

Participant

August 17, 2023 at 20:18

Hi Rose,
Disabling the plugins is not an option in this store. there 40+ active plugin, all crutual to the functionality of site.
Activating the official Woocommerce Storefront theme didn’t solve the problem, and the Massive addon doesn’t show presets correctly.

Thank you!

#364848 Copied

Farhad

Participant

August 17, 2023 at 21:14

I need to express how upset I’m with the responses I’m getting.
I need someone to debug and resolve the issue instead of asking me to go back and forth to make changes that may not solve the problem.
I just noticed the whole website looks messy with additional lines and borders. It seems this happened after I updated the WPBakery base on your suggestion.
Considering the local time difference, I would be thankful if you take this case as urgent and make things right as they are supposed to be.
https://prnt.sc/WNJengq54ha9
https://prnt.sc/oUh4RAE9maFG

#364849 Copied

Rose Tyler

Support staff

August 18, 2023 at 06:24

Hello, Farhad,

Thank you for your response.

We’ve removed borders in the header by re-saving Theme Options > Header builder settings.

We asked you to temporarily disable plugins to find out if the problem is caused by one of the 3rd-party plugins. We are not developers of Massive plugin, but we want to help you.

Here is the reason for the problem – https://prnt.sc/VZg0ke2-wWL- Once we disable eBay Integration for Woocommerce plugin Presets preview works fine https://prnt.sc/0-f1ImrVstND You can disable eBay plugin when you work with Massive , or contact support of eBay Integration for Woocommerce plugin with a request to fix this problem.

Kind Regards,
8theme team

#364866 Copied

Farhad

Participant

August 18, 2023 at 16:28

Thank you very much for debuging and resolving the issue. I will reach out to eBay integration writer to solve the issue.

#364948 Copied

Rose Tyler

Support staff

August 18, 2023 at 16:35

Hello, Farhad,

You’re welcome!

Kind Regards,
8theme team

#364950 Copied
Tagged: massive panel, templates, troubleshooting, window display, woocommerce, wordpress
Viewing 11 results - 1 through 11 (of 11 total)

The issue related to '‘Massive Panel Window is not showing correctly’' has been successfully resolved, and the topic is now closed for further responses

Massive Panel Window is not showing correctly

Recent Topics

Helpful Topics

Useful links WooCommerce & WordPress

Browse by popular tags:

Explore our best WordPress WooCommerce Themes collection