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Max execution time - by Teal - on WordPress WooCommerce support

This topic has 11 replies, 2 voices, and was last updated 5 years, 11 months ago ago by Rose Tyler

Teal

Participant

January 17, 2019 at 13:32

Hi There,

I am getting an error – Max execution time: min (30-60) 0! on the theme dashboard

I have checked PHP settings in the control panel, added a script to the php.ini file and then run a phpinfo.php script which says the max execution time is 60, so not sure why the dashboard server checker is returning 0?

Thanks

#207194 Copied Theme version: 5.1.5 WooCommerce version: Version 3.5.3

10 Answers

Rose Tyler

Support staff

January 17, 2019 at 13:48

Hello,

Try to click on “Check again” button https://prnt.sc/m8etca

Regards

#207196 Copied

Teal

Participant

January 17, 2019 at 14:12

I did that and no change.

http://dev.plusout.co.uk/Annotation%202019-01-17%20130649.jpg

#207197 Copied

Teal

Participant

January 17, 2019 at 14:14

On the PHP info it does say that the max execution time is 60

Please contact administrator
for this information.

#207198 Copied

Rose Tyler

Support staff

January 17, 2019 at 14:14

Please provide temporary wp-admin and FTP access so we can take a closer look.

Regards

#207199 Copied

Teal

Participant

January 17, 2019 at 15:14

Hi there

Included here

Guy

Please contact administrator
for this information.

#207209 Copied

Rose Tyler

Support staff

January 17, 2019 at 15:25

Hello,

I can’t log in http://prntscr.com/m8gaic
Please go to WooCommerce > Status and check what value of PHP time limit do you have.
I would recommend you to contact your hosting provider to check the situation with the limits https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/

Regards

#207210 Copied

Teal

Participant

January 17, 2019 at 15:45

In Woocommerce staus the time limit is 0

I have spoken to our hosting company 1and1 and they said that because the PHPinfo file says it is 60 then it should work OK??

I have created the user properly this time, sorry.

Please contact administrator
for this information.

#207214 Copied

Rose Tyler

Support staff

January 17, 2019 at 15:52

If Status of WooCommerce shows that same result as our theme, it would be better to discuss with your hosting provider.
We are theme developers and we are able to help with questions and problems related strictly to our theme.

Regards

#207216 Copied

Teal

Participant

January 17, 2019 at 16:25

OK, thanks for your help.

#207219 Copied

Rose Tyler

Support staff

January 17, 2019 at 16:27

You’re welcome!
Have a nice day.

Regards

#207220 Copied
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