Return to previous page

Measurement price calculator error. - by AdrianCMS

This topic has 9 replies, 3 voices, and was last updated 4 years, 1 months ago ago by Olga Barlow

AdrianCMS

Participant

January 9, 2021 at 16:21

Hello,
After the last update the measurement price calculator plugin dosent work anymore. The plugin works fine with other themes. It dose not work for variable products that have user input for width and height. After does variable are inserted and clicked on Buy Now…it’s just dose nothing, and after refresh of the page it gives an error of missing width and hegiht. Ajax is disabled for add to cart.

#267517 Copied Theme version: 7.2.3 WooCommerce version: 4.8

8 Answers

Rose Tyler

Support staff

January 9, 2021 at 18:45

Hello,

Thanks for using our theme.
We do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins.
Describe in more detail how exactly it should work, provide temporary wp-admin and FTP access, and we’ll check what can be done to help you.

Regards

#267541 Copied

AdrianCMS

Participant

January 9, 2021 at 19:22

Hello,
Thanks for your response.
The problem appears for variable products with measurement settings set for Area (WxL) and when its set for customers to input there custom dimensions.
I created a test products. you can check there the error when you try to add it to the cart.

Please contact administrator
for this information.

#267552 Copied

Olga Barlow

Participant

January 11, 2021 at 13:30

Hello,

Do you have any limits for connections from other countries?
Our support expert can’t check your site https://prnt.sc/wkyrzq and can’t connect to your FTP https://prnt.sc/wkysiq without VPN.

Also, disable CDN cache https://prnt.sc/wkz1aq , please, because we won’t be able to see or changes.

Regards

#267789 Copied

AdrianCMS

Participant

January 12, 2021 at 13:00

Hello,

I deactivated the CDN cache.

#267970 Copied

Olga Barlow

Participant

January 12, 2021 at 19:04

Hello,

Check now.

Regards

#268045 Copied

AdrianCMS

Participant

January 18, 2021 at 16:43

Still not working…

#268986 Copied

AdrianCMS

Participant

January 18, 2021 at 16:43

The problem is with the child theme…

#268987 Copied

Olga Barlow

Participant

January 19, 2021 at 10:55

Hello,

If you still have the issue it means that you did not clear the browser and CDN cache.
I see that you switched theme. Switch back and make sure that you cleared all the caches. Try to add to cart using another browser.

Regards

#269074 Copied
Viewing 9 results - 1 through 9 (of 9 total)