MEDIA ERROR WHEN UPDATE THEME TO 4.9 - by polialmendrado

This topic has 4 replies, 2 voices, and was last updated 7 years, 1 months ago ago by Olga Barlow

  • Avatar: polialmendrado
    polialmendrado
    Participant
    October 17, 2017 at 00:36

    WHEN TRY ADD NEW PRODUCT WHEN TRY UPLOAD PHOTO APPEAR OTHER MENU DIFERENT AND HAVE ERROR

    https://prnt.sc/gyag80

    NEED SOLUTION . I CAN NOT VIEW MEDIA GALERY WHEN ADD NEW ITEMS

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 17, 2017 at 09:53

    Hello,

    We tried to change image and did not face this issue http://prntscr.com/gyeog3
    But if you face the out of memory error it could be the reason why you get different upload menu. Check your plugins and disable plugins that you don’t use. Also, you may contact your hosting provider to increase PHP memory limit to 256M. From your screenshot I see that you have approximately 115M.

    Regards

    Avatar: polialmendrado
    polialmendrado
    Participant
    October 17, 2017 at 22:09

    ADD 256M in PHP and error ITS SAME with other THEME NOT HAVE ERROR

    PLEASE CHECK
    https://prnt.sc/gyonsa

    WHEN USE OTHER THEME NOT HAVE PROBLEM
    https://prnt.sc/gyooy0

    I AM USED BETTER HOSTING ON THE WORLD HOSTGATOR!!!! and INCREASE PHP INI TO 256M

    Please, contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 18, 2017 at 11:16

    Hello,

    I found that you already had the same problem and previous time it was related to the third-party plugin. Please, disable all the third-party plugins that do not come bundled with our theme and try to upload image. Then enable plugins one by one and check after every plugin which one causes the problem.

    Regards

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