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MEDIA ERROR WHEN UPDATE THEME TO 4.9 - by polialmendrado

This topic has 4 replies, 2 voices, and was last updated 7 years ago ago by Olga Barlow

polialmendrado

Participant

October 17, 2017 at 00:36

WHEN TRY ADD NEW PRODUCT WHEN TRY UPLOAD PHOTO APPEAR OTHER MENU DIFERENT AND HAVE ERROR

https://prnt.sc/gyag80

NEED SOLUTION . I CAN NOT VIEW MEDIA GALERY WHEN ADD NEW ITEMS

Please, contact administrator
for this information.

#175286 Copied Theme version: 4.9

3 Answers

Olga Barlow

Support staff

October 17, 2017 at 09:53

Hello,

We tried to change image and did not face this issue http://prntscr.com/gyeog3
But if you face the out of memory error it could be the reason why you get different upload menu. Check your plugins and disable plugins that you don’t use. Also, you may contact your hosting provider to increase PHP memory limit to 256M. From your screenshot I see that you have approximately 115M.

Regards

#175327 Copied

polialmendrado

Participant

October 17, 2017 at 22:09

ADD 256M in PHP and error ITS SAME with other THEME NOT HAVE ERROR

PLEASE CHECK
https://prnt.sc/gyonsa

WHEN USE OTHER THEME NOT HAVE PROBLEM
https://prnt.sc/gyooy0

I AM USED BETTER HOSTING ON THE WORLD HOSTGATOR!!!! and INCREASE PHP INI TO 256M

Please, contact administrator
for this information.

#175403 Copied

Olga Barlow

Support staff

October 18, 2017 at 11:16

Hello,

I found that you already had the same problem and previous time it was related to the third-party plugin. Please, disable all the third-party plugins that do not come bundled with our theme and try to upload image. Then enable plugins one by one and check after every plugin which one causes the problem.

Regards

#175459 Copied
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