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Media files not displayed – only loading loop

This topic has 4 replies, 3 voices, and was last updated 6 years, 12 months ago ago by Rose Tyler

  • Avatar: PPadmin
    PPadmin
    Participant
    November 27, 2017 at 11:37

    Hi,

    have a problem with my uploaded media files.

    All files are uploaded correct.

    Upload images in Media

    I add an image field in page builder and start with the seetings to load a image.

    Image_settings

    But the only thing what i see is a loading loop … no image displayed.

    laoding loop

    I have a similar issue with the page builder with other elements.
    No settings displayed only a eternal loading loop.

    loop in settings

    Regards

    Important: Work on a local test server, not public.

    #178743 Copied
    3 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 27, 2017 at 12:09

    Hello,

    1) Make sure that all the plugins that you use are latest versions https://www.8theme.com/download-plugins/ If not – update and check if it fix the problem.

    2) Inspect your page using chrome dev loot and check if you have any errors in console. Provide the screenshot of the errors if you have them.

    Regards

    #178750 Copied
    Avatar: PPadmin
    PPadmin
    Participant
    November 27, 2017 at 13:23

    Thanks, looks like an internal server error.

    server error

    I dont not understand why, because did not change anything. I have only installed the last updates of some plugins: Massive Addons, Slider revolution, Page Builder, CMB2, WooCommerce, WooZone etc. and theme Xstore.

    I will contact our server admin, thank you for help.

    #178757 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 27, 2017 at 14:18

    Hello,

    Ok. Let us know if you need any further assistance.

    Regards

    #178771 Copied
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