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Media Grid - by creapix - on WordPress WooCommerce support

This topic has 11 replies, 3 voices, and was last updated 9 years, 9 months ago ago by Eva Kemp

creapix

Participant

January 27, 2015 at 11:35

Media Grid doesnt work, I add images from my library and nothing is shown on a page. Dont know what to do, since setting up media grid is pretty straight forward.

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10 Answers

Robert Hall

Support staff

January 27, 2015 at 11:45

Hello,

Please provide us with link to the page and wp-admin access in Private Content.

Regards,
Robert Hall.

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creapix

Participant

January 27, 2015 at 14:31

Hello,

I am afraid I cant give you access to wp-admin. But this might be a good clue as I am getting this error on frontend editor: “Catchable fatal error: Argument 1 passed to Vc_Grid_Item::renderItem() must be an instance of WP_Post, null given, called in /data/web/virtuals/89804/virtual/www/wp-content/plugins/js_composer/include/classes/shortcodes/vc-media-grid.php on line 43 and defined in /data/web/virtuals/89804/virtual/www/wp-content/plugins/js_composer/include/params/vc_grid_item/class-vc-grid-item.php on line 252”

Hope that helps…as I am pretty desperate about this after few hours …

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creapix

Participant

January 27, 2015 at 15:25

One more clue, If I am logged in, media grid shows, when I am logged off from wp-admin it doesnt. I tried every browser.

PS: I have the latest version of Visual Composer.

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Eva Kemp

Support staff

January 27, 2015 at 15:27

Hello,

As you can from the error the issue is related to Visual Composer plugin because it is said the problem is in the files
wp-content/plugins/js_composer/include/classes/shortcodes/vc-media-grid.php
wp-content/plugins/js_composer/include/params/vc_grid_item/class-vc-grid-item.php

What VC plugin version are you using?
You can get the latest versions of plugins at this link:
https://www.8theme.com/download-plugins/

Thank you.
Regards,
Eva Kemp.

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creapix

Participant

January 27, 2015 at 15:47

I already post I have latest version of VC 4.4.1 …

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Eva Kemp

Support staff

January 27, 2015 at 16:13

Hello,

Does this error persists only in frontend editor or backend editor as well?
There are some problems with frontend editor in VC and we recommend you to use backend editor instead.

Thank you.
Regards,
Eva Kemp.

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creapix

Participant

January 27, 2015 at 16:23

I use only backend editor I just tried frontend once out of desperation. 🙁

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Eva Kemp

Support staff

January 27, 2015 at 16:47

Hello,

Sorry, but in this case we need wp-admin access and FTP credentials to investigate this issue.
Could you please provide them?

Thank you.
Regards,
Eva Kemp.

#37428 Copied

creapix

Participant

January 27, 2015 at 18:12

I found this comment on themeforest at VC plugin page.

I bought Visual Composer yesterday, and I have same problem than mahmudfarooque (masonry grid media gallery works only when you are logged in user). I noticed it works just fine when you create new page, but if you try to use it in existing pages, it wont show unless you are logged in.

Hope this helps other users or even the author to fix the bug.

Startdust
Startdust AUTHOR TEAM 8 hours ago
Hi, yes, we are working on this issue and will release update soon. Please make sure to update once update will be available on CodeCanyon.

I guess this answers my problem and I will have to wait till the author of the plugin will fix it. Thank you for your time anyway. Have a nice day.

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Eva Kemp

Support staff

January 27, 2015 at 18:35

Hello,

You’re welcome.

Have a great day too.

Thank you.
Regards,
Eva Kemp.

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