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Media not installed during importing theme

This topic has 7 replies, 2 voices, and was last updated 6 months ago ago by Tony Rodriguez

shubham kumar

Participant

October 19, 2024 at 08:08

Hello
Whenever I try to import a minimal Fashion 2 theme we face some issues (media not installed), I also tried installing only media but it isn’t working

After that, I talked with the hosting supporter but they said the problem occurred from the developers’ ends

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#419486 Copied Theme version: 9.4.2

6 Answers

Tony Rodriguez

Support staff

October 19, 2024 at 08:16

Hello, @shubham kumar,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here:
https://ibb.co/tZwzJSv

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

2/ Please disable all (3rd) third-party plugins including (cache plugin), except required plugins on your site, and then import the demo on your site again.

Please follow our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

#419493 Copied

shubham kumar

Participant

October 19, 2024 at 20:15

I did it but it’s not working.

#419545 Copied

shubham kumar

Participant

October 20, 2024 at 06:02

could you reply to me?

#419553 Copied

Tony Rodriguez

Support staff

October 21, 2024 at 05:14

Hello, @shubham kumar,

Thank you for your response.

We kindly request that you provide us with access to your website’s WordPress admin panel through the private content area. This will allow us to review the issue and assist you with importing the demo content onto your website.

Thank you for your cooperation.

Best regards,
The 8Theme Team

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shubham kumar

Participant

October 23, 2024 at 06:34

plz resolve

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Tony Rodriguez

Support staff

October 23, 2024 at 07:00

Hello, @shubham kumar,

1/ Upon reviewing your website, we did not encounter any issues. It appears that the problem may be related to a cache issue on your end. We kindly suggest clearing the cache on your mobile browser and checking the website again.

For your reference, we have recorded a video demonstrating our findings. You can access the video via the link provided in the private content area.

2/ Upon reviewing your website, we did not encounter any issues. The variation swatches are displaying correctly as expected. For your reference, please find the attached image in the private content area.

3/ Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-features/fake-sale-popup-2/

Please always create new topics for new issues on our support forum to avoid any inconvenience and get prompt assistance.

Should you have any further questions or concerns, feel free to reach out.

Best regards,
The 8Theme Team

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