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Media Thumbnails not showing properly - by lcgwmarketing

This topic has 8 replies, 3 voices, and was last updated 8 years, 11 months ago ago by Jack Richardson

lcgwmarketing

Participant

January 7, 2016 at 04:15

Hello,

In my site’s Dashboard, the media image thumbnails only show a placeholder and not the thumbnail of the image. This is also happening in the WooCommerce Products listing page and detailed pages. The front end of the site all images show fine, it’s just the backend of the site. This has been happening for over a month and I thought it might be an updated needed along the way, but each update does not work.

I have disabled all the plugins and it still happens. I regenerated the thumbnails and it continues to happen.

I have changed the size of the images to be landscape instead of horizontal as our products are mostly long and not tall. The thumbnail sizes I use are:

450×236
555×324
149×87

The site worked when I first set it up, but about a month ago it started showing the placeholder in place of the actual thumbnails in both WooCommerce and the Media folder.

Can you give me direction on how to fix this issue?

#106953 Copied Theme version: 1.0 WooCommerce version: 2.4.12

7 Answers

Eva Kemp

Support staff

January 8, 2016 at 12:13

Hello,

Please provide us with direct pages where you have issues and give is FTP/wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

#107151 Copied

lcgwmarketing

Participant

January 9, 2016 at 05:32

Ok, sent.

Please, contact administrator
for this information.

#107287 Copied

Jack Richardson

Support staff

January 11, 2016 at 09:01

Hello,

I’ve checked media library in your dashboard and images are shown fine:
http://storage4.static.itmages.com/i/16/0111/h_1452499233_1231994_492a1b157a.png
Please show a screenshot of your issue.

Thank you.

Best regards,
Jack Richardson.

#107387 Copied

lcgwmarketing

Participant

January 11, 2016 at 20:26

Ok, that shows up, but they don’t show up in these views:

https://littlecrowgunworks.com/wp-content/uploads/2016/01/LCG-media1.jpg

https://littlecrowgunworks.com/wp-content/uploads/2016/01/LCG-media2.jpg

https://littlecrowgunworks.com/wp-content/uploads/2016/01/LCG-media3.jpg

#107547 Copied

Eva Kemp

Support staff

January 12, 2016 at 09:45

Hello,

The problem was caused by https configuration.
You installed SSl certificate but didn’t change url in wp admin panel > Settings > General Setings > WordPress Address (URL), and Site Address (URL). I’ve changed http to https in these fields and images are shown now.
Clear browser cache and check.

Regards,
Eva Kemp.

#107593 Copied

lcgwmarketing

Participant

January 12, 2016 at 15:57

PERFECT! Thank you!

#107667 Copied

Jack Richardson

Support staff

January 12, 2016 at 16:09

Hello,

You’re welcome.

Best regards,
Jack Richardson.

#107674 Copied
Tagged: media, not showing, properly, templates, thumbnails, woocommerce, wordpress
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