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Mega Menu Dropdown styles in Elemenetor not displaying correctly

This topic has 7 replies, 3 voices, and was last updated 3 months ago ago by Jack Richardson

Oshrat

Participant

September 20, 2024 at 08:41

Dear Support,

I have encountered a problem with the Mega Menu using the Static Blocks together with the Elementor Page Builder.

I have a Static Block template that was built with the Elementor Page Builder for the Mega Menu.
In the Elementor Editor, it shows perfectly but on the front end, it does not display correctly. (see attached)

We really need your help on the matter!
Thank you very much in advance!

Files is visible for topic creator and
support staff only.

#415199 Copied

6 Answers

Oshrat

Participant

September 20, 2024 at 09:00

The login credentials are in the Private Content Area.

Please contact administrator
for this information.

#415204 Copied

Rose Tyler

Support staff

September 20, 2024 at 09:08

Hello, Oshrat,

Thank you for contacting us and for using XStore.

https://prnt.sc/4swm9_P5TVdp – please provide the correct credentials.

Warm Regards,
The 8Theme Team

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Oshrat

Participant

September 20, 2024 at 09:33

Yes, you are right, we have just updated the credentials.
Can you try again now?

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Jack Richardson

Support staff

September 20, 2024 at 12:29

Dear @Oshrat,

I hope this message finds you well. We have successfully logged into your website using the updated credentials you provided—thank you for facilitating this process.

Upon accessing your site, we noticed that the visual design currently displayed differs from the screenshots you shared earlier (https://prnt.sc/Un6zbKcodfxX). It appears that some settings may have been reset or modifications might have been made. We would like to clarify that we have not made any changes to your website; the discrepancies were evident immediately upon our initial login.

If any alterations were made on your end, could you please revert the design of your header? It currently appears to be significantly altered from its intended layout.

Additionally, with the present design configuration, we did not encounter the issue with static blocks in your menu as previously discussed (https://prnt.sc/0Kuwc_hYQhrU).

We look forward to your prompt response to ensure that your website functions and appears as intended.

Best Regards,
Jack Richardson
8Theme’s Team

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Oshrat

Participant

September 21, 2024 at 13:58

Hey!

I see what you mean, could you try to access the website now?

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Jack Richardson

Support staff

September 23, 2024 at 07:21

Dear @Oshrat,

Thank you for addressing the layout issue on your website. Upon review, we identified that the problem stemmed from the ‘Ajax menu dropdown’ feature, which can be viewed here: https://prnt.sc/Ci4Aphs8RiQz. We have deactivated this option, and as a result, the layout of your mega menu has been corrected.

Could you please verify the adjustments from your end and confirm if the issue has been resolved to your satisfaction?

If this resolves the main concern you raised, feel free to close this support topic as successfully resolved.

Best regards,
Jack Richardson
The 8Theme Team

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Tagged: correct mega menu display, dropdown styles woocommerce, elementor dropdown styles solution, elementor mega menu fix, improve elementor mega menu, woocommerce theme fixes, wordpress themes elementor issues
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