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Mega Menu Not Opening in Mobile Menu in a New Layer

This topic has 4 replies, 3 voices, and was last updated 1 months ago ago by Jack Richardson

MAHDAR

Participant

February 22, 2025 at 11:06

Hello, I hope you’re doing well.

I added a mega menu to the WordPress menu and included it in the mobile menu element. However, the issue is that when clicking on the mega menu, it opens in a new page, which is not correct.

It should either expand under the submenu title or open in a new layer.

What is the solution?

Please, contact administrator
for this information.

#435046 Copied Theme version: 9.4.7

3 Answers

Rose Tyler

Support staff

February 24, 2025 at 08:43

Hello,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#435131 Copied

MAHDAR

Participant

February 24, 2025 at 13:43

Private content
thank you

Please contact administrator
for this information.

#435167 Copied

Jack Richardson

Support staff

February 24, 2025 at 16:07

Dear @MAHDAR,

We hope you are doing well.

The current configuration of the mobile menu does not support the mega menu functionality, as it is not suitable for display on mobile devices. Therefore, we kindly ask you to create a simplified menu for mobile users and redirect your customers to the relevant pages where they can access the necessary content in full.

Thank you for your understanding and cooperation.

Best regards,
Jack Richardson
8Theme Team

#435198 Copied
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