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Mega menu – old mega menu is showing on top of the new one.

This topic has 12 replies, 4 voices, and was last updated 8 months, 3 weeks ago ago by Andrew Mitchell

  • Avatar: Suit4u.co
    Suit District
    Participant
    December 10, 2023 at 00:40

    As mentioned, i have created the mega menu and it is appearing at the bottom of another one even i don’t have another one for this menu item. I thought that it might be from a previous theme but i have deleted all templates and it is still appearing.

    https://imgur.com/a/1PiBKUb

    The menu with the new label is the new one created in the store theme builder.

    #376218 Copied Theme version: 9.2.5
    11 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 11, 2023 at 08:35

    Hello, @Suit4u.co,

    Thank you so much for purchasing our theme and contacting our support center.

    Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

    Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #376257 Copied
    Avatar: Suit4u.co
    Suit District
    Participant
    January 14, 2024 at 00:51

    Hi,
    sorry for the late reply. Please find the URL added.
    I have also mentioned that the picture is not showing up in the newsletter popup even though it has been added to the static block.
    Another problem I have is that all patches I am applying, after refreshing, are still visible to be applied.

    Please contact administrator
    for this information.
    #379819 Copied
    Avatar: Suit4u.co
    Suit District
    Participant
    January 14, 2024 at 03:12

    Also, I have seen that there is a GTIN field in the product variant. Since I am using rank math gtin field, is there any way to replace it with it?

    #379821 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 15, 2024 at 07:13

    Hello, @Suit4u.co,

    Thank you for contacting us and for using XStore.

    To assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

    To do this, please follow these steps:
    – Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
    – Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
    – Any email address can be used for the new account, it does not have to be your personal email.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    #379900 Copied
    Avatar: Suit4u.co
    Suit District
    Participant
    January 15, 2024 at 11:30

    Hi,
    please find the login and pass attached

    Please contact administrator
    for this information.
    #379925 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 15, 2024 at 15:00

    Hello, @Suit4u.co,

    We hope this message finds you well. Thank you for reaching out to us about the mega menu display issue you’re experiencing.

    1) Upon reviewing your concern and the provided screenshot, it appears that the mega menu is displaying at the bottom of another menu, despite your efforts to resolve it. Based on our experience, such discrepancies can often be related to caching.

    To troubleshoot this issue, we recommend checking for caching interference on your site. If changes made in the Customizer are not being reflected on the page, it could indicate a caching problem. Here are the steps to temporarily disable CDN and server cache to investigate further:

    a) Disable CDN:
    If you are using a Content Delivery Network (CDN), temporarily disable it. You can usually do this from your CDN provider’s dashboard. This will ensure that the site serves content directly from your server without any CDN caching.

    b) Disable Server Cache:
    If your hosting provider has server-level caching, disable it temporarily. This is typically done through your hosting provider’s control panel or by reaching out to their support team.

    For visual reference:
    https://imgur.com/a/19BwvxZ
    https://imgur.com/a/m3UE2Ti

    After disabling both CDN and server cache, revisit your site and check if the mega menu displays correctly. If the issue is resolved, you can then re-enable caching one at a time to identify which one is causing the problem.

    Kind Regards,
    8theme team

    #379955 Copied
    Avatar: Suit4u.co
    Suit District
    Participant
    January 15, 2024 at 15:04

    Ok, what about the newsletter popup which is not displaying the image?

    #379958 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 16, 2024 at 06:52

    Hello, @Suit4u.co,

    Thank you for bringing the newsletter popup issue to our attention. Following up on your previous concern regarding the mega menu, we’ve identified that similar discrepancies can sometimes arise due to caching-related issues.

    Upon reviewing your provided information, it seems that the newsletter popup image is not displaying correctly. We appreciate your patience in troubleshooting this matter. Based on our experience, such problems can be attributed to CDN and third-party cache plugins.

    To address the issue with the newsletter popup, we recommend taking the following steps:

    a)Disable Third-Party Cache Plugins:
    If you have third-party cache plugins installed, temporarily disable them. This can be done through your WordPress dashboard or plugin settings.

    b)Disable CDN:
    If you are using a Content Delivery Network (CDN), please disable it temporarily. Access your CDN provider’s dashboard and turn off caching to ensure that the site serves content directly from your server without any CDN interference.

    c)Check Server Cache:
    If your hosting provider has server-level caching, disable it temporarily. This is usually done through your hosting provider’s control panel, or you can reach out to their support team for assistance.

    By performing these steps, we aim to eliminate any caching-related hindrances that might be affecting the display of the newsletter popup. After making these adjustments, please check the site to see if the image displays correctly.

    If the issue persists or if you have any further questions, feel free to let us know. We’re here to assist you.

    Kind Regards,
    8theme team

    #380022 Copied
    Avatar: Suit4u.co
    Suit District
    Participant
    January 27, 2024 at 17:14

    This didn’t solve the problem as I have changed the server for testing without any caching plugins and the problem still persisted.

    #381395 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 28, 2024 at 08:46

    Hello,

    Thank you for contacting us and for using XStore.

    We are pleased to inform you that we have updated the newsletter settings on your website. To view the changes, please visit the following link: https://prnt.sc/5ks_Eh1_LGSS > https://prnt.sc/_yiLmYYp9HmG . We kindly ask that you clear your browser cache before checking to ensure that you are viewing the most recent updates.

    Should you require any further assistance or have additional questions, please do not hesitate to contact us.

    Kind Regards,
    8theme team

    #381409 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 31, 2024 at 00:55

    Dear Suit4u.co,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #389320 Copied

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