Mega menu – old mega menu is showing on top of the new one.

Hello, @Suit4u.co,

Thank you for contacting us and for using XStore.

To assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Kind Regards,
8theme team

Hello, @Suit4u.co,

We hope this message finds you well. Thank you for reaching out to us about the mega menu display issue you’re experiencing.

1) Upon reviewing your concern and the provided screenshot, it appears that the mega menu is displaying at the bottom of another menu, despite your efforts to resolve it. Based on our experience, such discrepancies can often be related to caching.

To troubleshoot this issue, we recommend checking for caching interference on your site. If changes made in the Customizer are not being reflected on the page, it could indicate a caching problem. Here are the steps to temporarily disable CDN and server cache to investigate further:

a) Disable CDN:
If you are using a Content Delivery Network (CDN), temporarily disable it. You can usually do this from your CDN provider’s dashboard. This will ensure that the site serves content directly from your server without any CDN caching.

b) Disable Server Cache:
If your hosting provider has server-level caching, disable it temporarily. This is typically done through your hosting provider’s control panel or by reaching out to their support team.

For visual reference:
https://imgur.com/a/19BwvxZ
https://imgur.com/a/m3UE2Ti

After disabling both CDN and server cache, revisit your site and check if the mega menu displays correctly. If the issue is resolved, you can then re-enable caching one at a time to identify which one is causing the problem.

Kind Regards,
8theme team

Hello, @Suit4u.co,

Thank you for bringing the newsletter popup issue to our attention. Following up on your previous concern regarding the mega menu, we’ve identified that similar discrepancies can sometimes arise due to caching-related issues.

Upon reviewing your provided information, it seems that the newsletter popup image is not displaying correctly. We appreciate your patience in troubleshooting this matter. Based on our experience, such problems can be attributed to CDN and third-party cache plugins.

To address the issue with the newsletter popup, we recommend taking the following steps:

a)Disable Third-Party Cache Plugins:
If you have third-party cache plugins installed, temporarily disable them. This can be done through your WordPress dashboard or plugin settings.

b)Disable CDN:
If you are using a Content Delivery Network (CDN), please disable it temporarily. Access your CDN provider’s dashboard and turn off caching to ensure that the site serves content directly from your server without any CDN interference.

c)Check Server Cache:
If your hosting provider has server-level caching, disable it temporarily. This is usually done through your hosting provider’s control panel, or you can reach out to their support team for assistance.

By performing these steps, we aim to eliminate any caching-related hindrances that might be affecting the display of the newsletter popup. After making these adjustments, please check the site to see if the image displays correctly.

If the issue persists or if you have any further questions, feel free to let us know. We’re here to assist you.

Kind Regards,
8theme team

Hello,

Thank you for contacting us and for using XStore.

We are pleased to inform you that we have updated the newsletter settings on your website. To view the changes, please visit the following link: https://prnt.sc/5ks_Eh1_LGSS > https://prnt.sc/_yiLmYYp9HmG . We kindly ask that you clear your browser cache before checking to ensure that you are viewing the most recent updates.

Should you require any further assistance or have additional questions, please do not hesitate to contact us.

Kind Regards,
8theme team