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Mega Menu Static Block Doesn’t Show at all

This topic has 12 replies, 2 voices, and was last updated 3 years ago ago by Rose Tyler

Liya

Participant

February 17, 2022 at 13:10

Hey there, I’ve created my mega menu using the WPBakery static blocks.
However, when I hover over the menu area the only thing that appears is a very short white empty box.: https://gyazo.com/b364d8da79d5268998508a66e63c2adb

I used to have just a regular mega menu created using the menu section and the drop down used to work ok.
However, now with the static block menu it simply doesn’t load at all.

Any tips on how to fix this please? I am sure I am missing something and it’s a setting somewhere perhaps.

Thanks

#317506 Copied Theme version: 8.1 WooCommerce version: 6.2.0

11 Answers

Rose Tyler

Support staff

February 17, 2022 at 14:31

Hello,

Thanks for using our theme.
Theme Options > Speed optimization > Menu Dropdown Ajax Loading > Off

Regards

#317535 Copied

Liya

Participant

February 17, 2022 at 15:40

Thank you but it still isn’t working, even after switching off the dropdown Ajax.

It does exactly the same as before

#317552 Copied

Rose Tyler

Support staff

February 17, 2022 at 15:50

Hello,

Please provide temporary wp-admin access, so we can take a closer look.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

Regards

#317559 Copied

Liya

Participant

February 18, 2022 at 11:48

Thanks for your help, please see details attached.

Please contact administrator
for this information.

#317648 Copied

Rose Tyler

Support staff

February 18, 2022 at 11:55

Hello,

We can’t log in – https://prnt.sc/5ymNH-_yVKAN Please check credentials.

Regards

#317650 Copied

Liya

Participant

February 18, 2022 at 11:59

Because we are working on the staging site I believe you need to go through Siteground to access it.

You can login here: https://www.siteground.com/

You can use the login credentials provided and then go to Sitetools – WordPress – staging and login the staging dashboard through there.

Please contact administrator
for this information.

#317651 Copied

Rose Tyler

Support staff

February 18, 2022 at 12:57

Hello,

https://prnt.sc/Oy9uE7GBVHLn – code is needed

Regards

#317656 Copied

Liya

Participant

February 18, 2022 at 13:01

the code is:

Please contact administrator
for this information.

#317657 Copied

Rose Tyler

Support staff

February 18, 2022 at 13:14

Hello,

It looks like your static block was created using Elementor, but changed to WPB content later. It causes the problem. I’ve created a new static block “test”, set your content, and selected for menu, it works – https://prnt.sc/zY6wsBx6uv7Y So delete the old static block, re-name the test one, and change it depending on your needs using WPBakery.

Regards

#317659 Copied

Liya

Participant

February 18, 2022 at 13:20

Thank you so much for your help.
It works on my end too.

#317662 Copied

Rose Tyler

Support staff

February 18, 2022 at 13:39

You’re welcome! Have a nice day!

Regards

#317665 Copied
Tagged: mega menu, show, static block, themes, woocommerce, wordpress
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