Memory limit -1 problem when installing the xstore theme

Hello, @diatomee,

Thank you so much for purchasing our theme and contacting our support center.

1/ We kindly ask that you verify values for the (memory limit) and ‘max_execution_time’ (PHP time limit) and ‘upload_max_filesize’ (Max upload size) within your WooCommerce environment under WooCommerce > Status. For your convenience, here is a screenshot for reference: https://prnt.sc/uM-ot0pQgz6E

It means the values were not updated correctly or something on the server side changed them to low values. We would recommend you contact your hosting provider and ask them to fix.

2/ Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please set the php version 8.0 on your site and increase max execution time minimum 3000. Check the image for specific requirements here: https://imgur.com/wKn5z6x

3/ Please read our theme documentation about theme installation: https://www.8theme.com/documentation/docs/theme-installation/

We hope this helps.

Best regards,
The 8Theme Team

Hello, @diatomee,

We are grateful for your swift reply.

Could you kindly furnish us with a screenshot illustrating the issue at hand?

Additionally, we request that you supply the URL of the site in question along with temporary administrative access to the WordPress dashboard.

Best regards,
The 8Theme Team

Hello, Diatomee,

We appreciate your prompt response.

You can use any email to create a temporary account, and provide username and password via the Private content area here.
Here is our email – 8themes@gmail.com

Yours Sincerely,
8Themes Team.

Hello, Diatomee,

We would like to extend our gratitude for your swift response to our previous communication.

Upon installation of the WooCommerce plugin, we have observed that the memory limit displayed is consistent with the value of 40, as indicated in the screenshot provided: https://prnt.sc/XdVTec1Cs8Wj. This observation confirms that the memory limit issue is not originating from our theme, as all themes and plugins on your site are detecting the same value.

Should you have confidence in your hosting provider’s assurance that there are no memory limits imposed, please feel free to disregard this message. You may proceed to the next step of import: https://prnt.sc/Cx2ILWJ_EOkN.

We appreciate your attention to this matter and remain at your service for any further assistance you may require.

Yours Sincerely,
8Themes Team.

Hello, Diatomee,

We would like to reiterate that you are welcome to commence your project if you have confidence in your hosting provider’s capabilities. Should you encounter any significant difficulties with the importation of the demo content, please rest assured that we are committed to providing you with the necessary assistance.
Please note that our theme just detects your server’s WP_MEMORY_LIMIT, it doesn’t affect it, in the same manner as the WooCommerce plugin does. If you were to activate a different theme on your site, you would observe identical results in the WooCommerce > Status section, as illustrated here: https://prnt.sc/XdVTec1Cs8Wj.
We hope it is clear now.

Yours Sincerely,
8Themes Team.

Hello, Diatomee,

We kindly request that you review the following link at your earliest convenience: https://prnt.sc/veIKPfzTukj1

Thank you for your attention to this matter.

Yours Sincerely,
8Themes Team.

Hello, Diatomee,

Thank you for getting in touch with us.

“But the Xstore dashboard status : “memory limit” still displays 40M !!” – this is not true, and we already provided you with the screenshot from your site.
To be able to see the updated value you need to clear the cache by clicking on “Check again” button – https://prnt.sc/ral4hWTLo08X
Please go to this page https://www.dia****ebijoux.com/wp-admin/admin.php?page=et-panel-system-requirements and check. Please do not ignore our screenshot this time.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Yours Sincerely,
8Themes Team.

Hello, Diatomee,

You’re welcome!

Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum.

Yours Sincerely,
8Themes Team.