This topic has 18 replies, 3 voices, and was last updated 11 months, 1 weeks ago ago by Luca Rossi
Hi
Please have a look here https://obxgourmet.com/
Menu alignment and banner alignment are disturbed, even though i used the same size banner as demo site.
Could you please fix by having either menu stretched or banner little shrinked to match them both in height? (or whatever solution it needs to be implemented by adding few more spaces between each menu text, will be ok too)
Thanks.
Hello, @Mitul,
We are pleased to inform you that the reported issue has been successfully resolved. Our team diligently addressed the matter by utilizing Elementor to edit the Home page. Specifically, we focused on the banner background image column, where adjustments were made in the Advanced section to set the top margin of the banner.
Your satisfaction is of utmost importance to us, and we are committed to providing a seamless and efficient resolution process.
Please refer to the attached visual reference in the provided image link:https://imgur.com/a/mM96PYO
Kind Regards,
8theme team
Hi
This gives a jerk to the page while its loading.
https://obxgourmet.com/
Please fix this bug ASAP.
Thank you.
Hello, @Mitul,
Thank you for using our theme and for contacting us.
Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.
We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix, we have found that the performance is suboptimal. You may review the results at the following link:
https://gtmetrix.com/reports/obxgourmet.com/QQ8Aujmk/
We recommend that you review the suggestions provided by GTMetrix in the Top Issues list, accessible here:https://imgur.com/a/CZWtTa2
About your results on gtmetrix results:
-–Avoid an excessive DOM size – read these posts about DOM https://docs.wp-rocket.me/article/1412-avoid-an-excessive-dom-size
https://isotropic.co/avoid-an-excessive-dom-size-on-your-wordpress-website/
Edit your page and Product elements. It should reduce the DOM structure. Also, you may try to reduce the DOM results on the page by reducing the number of sections of the page/elements in the footer or header;
-Eliminate render-blocking resources: https://gtmetrix.com/eliminate-render-blocking-resources.html
-Avoid long main-thread tasks https://gtmetrix.com/avoid-long-main-thread-tasks.html
-Serve static assets with an efficient cache policy
https://gtmetrix.com/serve-static-assets-with-an-efficient-cache-policy.html
– Avoid enormous network payloads – https://gtmetrix.com/avoid-enormous-network-payloads.html
– Use a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos;
For further guidance on how to improve your website’s speed, we invite you to review our theme documentation. The following links provide detailed information on this topic:
1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/
Lazy load:Lazy loading is a technique used to optimize web page performance by delaying the loading of certain elements until they are actually needed. It’s commonly used for images and other media to improve page load times.
For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix. This tool can provide you with actionable recommendations to further enhance your website’s performance.
We trust that you will find this information useful in improving your website’s performance.
Kind Regards,
8theme team
Hi
Did i mention a word “speed” anywhere in my post?
I am sorry but you misunderstood completely. This is not about the speed.
This is about a “jerk” or a “disturbed layout” at the beginning when its loading and then it settles it down.
Please see here i recorded a video https://obxgourmet.com/wp-content/uploads/2024/01/Recording-2024-01-11-214623.mp4 to know how bad it looks while its loading. It looks OK once its finished loading.
It wasnt like this earlier. I believe, it started only after you adjusted that margin of menu and the banner on home page.
Whether we open 1st time or refresh again and again. It happens everytime.
Please FIX it asap.
Thank you.
Hello, @Mitul,
We hope this message finds you well.
We would like to extend our sincere apologies for any inconvenience you may have experienced. We appreciate your effort in providing a video explanation to illustrate the issue at hand.
Upon reviewing the situation, we have determined that the problem you are encountering is not related to margins or padding within the site’s design. Instead, it is attributed to a phenomenon known as browser rendering, which is inherently dependent on the website’s loading speed.
To elaborate, when a website address is entered into a browser and the enter key is pressed, the browser sequentially processes the HTML, CSS, and subsequently any JavaScript or server-side scripts. The visual stuttering, or “jerking,” you have observed occurs during the transition from HTML to CSS rendering and until the page is fully loaded. While it is challenging to eliminate this effect entirely, it is possible to mitigate the delay by enhancing the website’s speed and utilizing a Content Delivery Network (CDN).
For a more in-depth understanding of this process, we recommend reading the following article: https://developer.chrome.com/blog/inside-browser-part3
We trust this explanation clarifies the situation, and we are hopeful for your understanding. Should you have any further questions or require additional assistance, please do not hesitate to reach out to us.
Warm regards,
The 8Theme Team
Hi
Thank you for your reply but I am not at all satisfied with your explanation.
As I said, it wasnt like this earlier. It happened since last few changes that you have made for us.
So, please see what has gone wrong with the theme. Its not just about a little “jerk”, but its about lot more. If you see in the video; lot of home page sections load without their effect (loads like a plain text etc.). It does not look professional at all.
Please do something about it ASAP. You must fix whats not right for your theme. If i use any wordpress default theme, then this does not happen there. That means, it has nothing related to “speed” at all.
Please help and fix it.
Thanks.
Dear Mitul,
We hope this message finds you well.
We have observed that the current configuration of your website utilizes the Content Delivery Network (CDN) to serve various assets, including scripts, styles, and images. This setup may result in longer loading times for these assets during the initial visit to your website.
To enhance the user experience and reduce the initial load time, we’ve implemented custom code to enable lazy loading for the first section of your website. This adjustment should significantly improve the loading efficiency for new visitors.
We kindly ask that you clear your website’s cache to ensure that these changes take effect. Once you have done so, please revisit your website to verify the improvements.
Should you require any further assistance or have any questions regarding this update, please do not hesitate to reach out.
Best regards,
The 8Theme Team
Something is surely made wrong after you updated margins to match menu with that banner beside the menu.
Anyway, I cant do it myself as i cant see where to do.
Could you please check this https://obxgourmet.com/ and see the menu is not aligned again as we removed 1 of the menu text. Please align menu with the banner beside it so that they both look vertically same where they end.
Please see screenshot https://prnt.sc/3IK9qQvA-3bx Why cant i see the banner and why the menu is also not properly visible there on that edit page?
1. Make it aligned
2. Make it back to how it was so that i can see separate settings for menu and that banner
Thanks.
Hi @Mitul,
1. Make it aligned
To make the menu same height as the banner image, please add the following CSS under Theme Options > Theme Custom CSS > Global CSS:
ul#menu-gifts-for-all {
padding: 37px 0;
}
2. Make it back to how it was so that i can see separate settings for menu and that banner
We’ve removed the lazyload setting from this section.
Can you please also tell us why your custom CSS codes are loading via these links? Can you disable it?
Best regards,
The 8Theme Team
Hi
I do not know your codes. I have not changed any codes or any CSS or anything.
So please do whatever it needs to be done to make the menu aligned to the banner on the side.
Thanks.
—-
I also did not understand what you mentioned
“Can you please also tell us why your custom CSS codes are loading via these links? Can you disable it?”
Thats completely gone out of my head. I believe, any of your support team might have updated and you are asking to me. I dont know what you are asking about.
—-
Hi @Mitul,
We’ve added the custom CSS below under Theme Options > Theme Custom CSS > Global CSS:
ul#menu-gifts-for-all {
padding: 37px 0;
}
And the menu & banner are same height now: https://prnt.sc/Oka8rOTc-A-G
I also did not understand what you mentioned
“Can you please also tell us why your custom CSS codes are loading via these links? Can you disable it?”Thats completely gone out of my head. I believe, any of your support team might have updated and you are asking to me. I dont know what you are asking about.
We’re asking to check if you’re using any CDN services(or maybe a feature from your hosting provider). By default the CSS URL files would look like this: https://obxgour***.com/wp-content/themes/xstore/css/modules/layout/off-canvas.min.css
Loading the custom CSS via https://obxgour***.com/_jb_static/?xxx might be slow down the loading time.
Best regards,
The 8Theme Team
Hi
Thank you for fixing menu alignment to the banner.
No I am not using any CDN services. Not purchased at all.
Not sure about the host but why would they do it for free (as I havent paid for it yet either).
So please do what it needs to fix if you think there is any glitch.
Thank you.
Hi @Mitul,
We’ve figured out that options are coming from Jetpack plugin. We’ve disabled those options and the website is loading normally now: https://www.awesomescreenshot.com/video/24177755?key=bd9b40d7f3b8b4246926aa3ccdcba200
Can you please clear the caches and check?
Thank you so much!
Hi
Thank you so much for all your efforts for resolving this issue.
May I please know where in Jetpack the setting was? So that I can make sure I dont enable it again in future!
Thanks again.
Hi @Mitul,
Please take a look at the Private Content area.
Best regards,
The 8Theme Team
Thank you so much for your support.
Please have a look here https://prnt.sc/g0A9Dp4PQWe7
I know its out of your scope.
I want to ask – can you advice me how to fix that score to 90+
Will it again make it loading bad if we will do something in jetpack to fix that score?
Thanks.
Hi @Mitul,
You can also try with the W3 Total Cache plugin(it’s FREE) or WP-Rocket plugin(PAID).
For more information, please take a look at this article: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
Best regards,
The 8Theme Team
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