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Menu button on mobile device is not working

This topic has 2 replies, 2 voices, and was last updated 5 months, 2 weeks ago ago by Tony Rodriguez

slw250@hotmail.com

Participant

October 25, 2024 at 21:29

I hope this message finds you well. I’m writing to report an issue we’re having on our website, http://www.alh247.com.

Our website is functioning correctly on desktop, but the menu button is not working on mobile. At times it does not function at all, and other times, only after multiple refreshes. This is, of course, a significant impediment to user experience.

Can you please take a look into this and let me know if you can find a fix.
the login information of our website is on the private content area

Thank you for your time and attention.

Please, contact administrator
for this information.

#420533 Copied Theme version: 9.4.3

1 Answer

Tony Rodriguez

Support staff

October 26, 2024 at 05:31

Hello, @slw250@hotmail.com,

Thank you for contacting us and for using XStore.

We are currently unable to access the backend of your website. Kindly provide us with valid wp-admin access credentials through a private content area, so we can proceed with further assistance.

Additionally, we have reviewed your website on a personal mobile device and did not encounter any issues. The mobile menu appears to be functioning correctly. It seems that the issue you are experiencing may be related to caching on your end. We recommend temporarily deactivating all cache plugins on your website and clearing the cache on your mobile browser before checking the site again.

We hope this resolves the issue. Should you need further assistance, please do not hesitate to reach out.

Best regards,
8Theme Team

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