Menu change - by jackpsmithuk - on WordPress WooCommerce support

This topic has 8 replies, 2 voices, and was last updated 5 years, 1 months ago ago by Rose Tyler

  • Avatar: jackpsmithuk
    jackpsmithuk
    Participant
    September 26, 2019 at 02:37

    Hello,

    Can i change my header to this prefferred one?
    I tried changing it on theme options, but the orange bar disappears.

    7 Answers
    Avatar: jackpsmithuk
    jackpsmithuk
    Participant
    September 26, 2019 at 02:57

    see login details

    Please contact administrator
    for this information.
    Avatar: jackpsmithuk
    jackpsmithuk
    Participant
    September 26, 2019 at 03:11
    Avatar: jackpsmithuk
    jackpsmithuk
    Participant
    September 26, 2019 at 06:23

    Is anyone there to assist? This is urgent

    Thanks

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 26, 2019 at 08:18

    Hello,

    Sorry for the delay in answering.
    As I can see, you are using 5.5.2 version of the theme so all available header types you can find in Theme Options > Header > Header layout and settings in Header styles there. But there is no possibility to create such structure – https://prnt.sc/pb4lgs
    You can update the theme and Core plugin, to get our new feature – Header builder. It allows to create the header from scratch depends on your needs, or similar to the desired one, for example, http://prntscr.com/pb4osz
    Please note that 6.x is a major update, so it would be better to create a staging site (full copy of the existing one) and update theme there first. If everything is ok then you’ll be able to update production site.
    https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
    https://www.8theme.com/documentation/xstore/plugins/plugins-update/
    Please, do the backup of your database and files before starting the theme update.
    If you need help with the update, provide us with FTP access + confirm that you created the backup.

    Regards

    Avatar: jackpsmithuk
    jackpsmithuk
    Participant
    September 27, 2019 at 03:22

    Hi,

    My header builder is showing blank even if i change settings, or getting this error
    See image links below

    https://imgur.com/a/8AjP6za
    https://imgur.com/a/WGuDCQx

    Avatar: jackpsmithuk
    jackpsmithuk
    Participant
    September 27, 2019 at 03:44

    If you could help.
    See login details in private content area

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 27, 2019 at 07:53

    Hello,

    You need to update PHP version to 7.0 http://prntscr.com/pbllks Then you will be able to create the new header using the header builder.
    Contact us once the PHP version will be updated to let know if the problem is solved.

    Regards

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