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Menu changing and disappering + font issues on buttons only

This topic has 6 replies, 2 voices, and was last updated 1 years, 11 months ago ago by Tony Rodriguez

Siv

Participant

January 17, 2023 at 13:33

Hi, the menu is behaving a bit strange. It is changing and disappering for no reason. After last update – the google font on buttons was suddenly not working and replaced with another..

#344213 Copied Theme version: 9.01

5 Answers

Tony Rodriguez

Support staff

January 17, 2023 at 14:35

Hello, Siv,

We understand that you are experiencing an issue with the font family of your buttons. We have determined that this issue is caused by the use of custom CSS code that overrides the options values set in the theme.

Please refer to the following screenshot for an example: https://postimg.cc/qhFdPVDT

As you can see in the screenshot, when we remove the custom CSS code, the issue is resolved. The screenshot is available here: https://postimg.cc/N28p1RHz

To resolve this issue, we recommend that you locate and remove the custom CSS code that is causing the problem. You can find this code in XStore >> Theme Settings >> Theme Custom CSS.

We apologize for any inconvenience this may have caused and we hope this solution resolves your issue.

Kind Regards,
8Themes Team.

#344223 Copied

Siv

Participant

January 17, 2023 at 15:17

Thank you, I looked at the custom css in theme options and I couldn´t se the css code that is causing the problem.

2. What about the other question – I experience that the menu and mobile panel changes without any reason (at least in my head)… I then have to flush cache or republish on the header builder or mobile panel section.
I need this to be stable…
Please advise.
Thank you

#344226 Copied

Tony Rodriguez

Support staff

January 18, 2023 at 05:48

Hello Siv,

I am pleased to inform you that the font issue has been resolved. I checked your site today and it is now working fine, as you can see in this video: https://streamable.com/25h3aq

On the mobile version, the desktop menu appears, but the menu toggle button is not present.

In order for me to investigate the issue further, please provide your WordPress admin URL, username, and password in the private content area of this topic, using the following format:

WORDPRESS ADMIN URL:
WORDPRESS ADMIN USERNAME:
WORDPRESS ADMIN PASSWORD:

Please note that before doing so, you should take a complete backup of your site. Additionally, please allow us to debug your site and make changes/remove plugins as necessary.

Best Regards, 8Theme’s Team

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Siv

Participant

January 18, 2023 at 10:00

Thank you!

Please contact administrator
for this information.

#344296 Copied

Tony Rodriguez

Support staff

January 19, 2023 at 06:10

Hello Siv,

We believe that the issue you are experiencing is likely due to caching settings. Deactivating the cache plugin did not help, but it is possible that the cache is stored on your server or in files that do not require the activation of a specific plugin.

We kindly ask that you contact your hosting provider to clear all caches that are activated on your website. After that, please recheck the issue.

As an additional idea, we could remove the folders of minification css/js and check again, but for this we would need your FTP access (which you can provide us in the private content area). However, we suggest that you first try the steps we have outlined above.

Best Regards,
8Theme’s Team

#344349 Copied
Tagged: best selling, buttons, disappearing, font issues, menu changing, themes, woocommerce
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