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Menu hamburger doesn’t work on mobile after clearing cache

This topic has 8 replies, 3 voices, and was last updated 1 years, 11 months ago ago by Rose Tyler

hagenum

Participant

January 19, 2023 at 12:01

I have a problem with the menu on the mobile when i click on the hamburger icon it’s not opening the menu on the mobile i’ve tried to clear the cache but the problem is not resolved please can you resolve the problem for me here is my wp logins

Please, contact administrator
for this information.

#344379 Copied Theme version: 1.0 WooCommerce version: 7.3.0

7 Answers

Tony Rodriguez

Support staff

January 20, 2023 at 05:41

Hello @hagenum,

We suggest disabling all third-party plugins (including cache plugins) that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the browser cache, and then checking to see if the issue persists. It is possible that one of the additional plugins is causing the problem.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site customizations, so that we can investigate and provide assistance.

Please note that you should take a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team

#344465 Copied

hagenum

Participant

January 20, 2023 at 10:22

Hello,

I disabled all plugins and cleared all cache and still have the same problem.

Please contact administrator
for this information.

#344496 Copied
Rose Tyler

Support staff

January 20, 2023 at 10:35
Hello, Hagenum,

We can’t connect.
```
Response: 	530 Login authentication failed
Error:         	Critical error: Could not connect to server
```
Please check.

Kind Regards,
8theme team
#344498 Copied
hagenum

Participant

January 20, 2023 at 10:41

Open it on a private tab and try with the email and the password it’s working correctly i ve tested it right now

#344499 Copied

hagenum

Participant

January 20, 2023 at 13:26

Did you connect to my website i’ve tried all the options and i can’t resolve the problem please help me

#344511 Copied

Tony Rodriguez

Support staff

January 20, 2023 at 14:05

Hello @hagenum,

We have attempted to log in to your site again and the credentials are no longer valid. Please refer to the screenshot in the private content area. Could you please provide us with the correct/working admin login details?

Kind Regards,
8Themes Team

Please contact administrator
for this information.

#344514 Copied

Rose Tyler

Support staff

January 20, 2023 at 17:15

Hello, Hagenum.

To be able to assist you we need the correct wp-admin access: username and password.
Also, we need correct FTP access: FTP Host, FTP username, FTP pass, and FTP port.
If you are unsure of how to create FTP access, please contact your hosting provider. They will be able to assist you with the necessary steps.

Kind Regards,
8theme team

#344538 Copied
Tagged: cache, hamburger, menu, mobile, templates, woocommerce, wordpress
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