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Menu in Mobile version - by Harris - on WordPress WooCommerce support

This topic has 12 replies, 3 voices, and was last updated 5 years, 3 months ago ago by Rose Tyler

Harris

Participant

November 7, 2019 at 19:13

I have a strange situation in menu’s in mobiles.
In many mobile phones, tapping to a menu category option, does not open link. You have to tap it many times, or if tap and hold it opens in a new windows which is OK.
My clients cannot understand that might be a compatibility issue. Can you check it please?

#224569 Copied Theme version: 4.1 WooCommerce version: 3.7

11 Answers

Rose Tyler

Support staff

November 7, 2019 at 21:39

Hello,

I’ve checked your site, but do not see the problem. Please describe the issue in more detail.

Regards

#224582 Copied

Harris

Participant

November 7, 2019 at 21:43

You have to check menus in a mobile phone. Please check 2-3 different brands. My Client noticed that behavior in a Samsung S7 and in a LG.
The complain was that menus are not working properly.

#224583 Copied

Rose Tyler

Support staff

November 8, 2019 at 16:12

Hello,

Try to disable all the third-party plugins, that do not come bundled with our theme https://www.8theme.com/demo/docs/legenda/Plugins/Included_Plugins , and check how it works then.
If the menu behavior is not affected by plugins, provide temporary wp-admin and FTP access, so we can take a closer look.

Regards

#224627 Copied

Harris

Participant

November 10, 2019 at 19:49

I followed your instructions. I updated also to legenda 4.2. No Luck. Still the same issue.
Besides after update Legenda core did not updated. Is still in version 1.0

Please contact administrator
for this information.

#224755 Copied

Rose Tyler

Support staff

November 11, 2019 at 08:37

Hello,

We’re getting 503 error on your site. Please contact your hosting provider support to check if there are any issues on a server. Maybe there is a restriction by IP?
Follow this article and update the Core plugin via FTP – https://www.8theme.com/demo/docs/legenda/Plugins/Plugins_Update

Regards

#224781 Copied

Harris

Participant

November 11, 2019 at 14:36

Yes, we had an issue. It is solved know and site is live again

#224841 Copied

Tuccios

Participant

November 12, 2019 at 08:42

Hi guys,
I have the same problem as Harris.
The menu doesn’t work properly on some mobile devices. The check mark in the checkout doesn’t work to move forward in the purchase.

I have updated everything.
Can you help me?
Thank you

#224887 Copied
Rose Tyler

Support staff

November 12, 2019 at 10:08
Hello, Harris

Please try to disable Nice Scroll in Theme options > General, clear the browser cache on mobile and check one more time.

Also, add this code in style.css of your child theme to change color on hover in the mobile menu:

.et-mobile-menu li > a:hover { color: white; }

Regards
#224897 Copied
Rose Tyler

Support staff

November 12, 2019 at 10:12

Hello, @Tuccios

Try to disable the Nice Scroll option.
Please create a separate topic for questions – http://prntscr.com/pvs8cy https://www.8theme.com/forums/legenda-support-forum/ Describe your problem on the checkout page in more details.
Try to disable all the third-party plugins, that do not come bundled with our theme https://www.8theme.com/demo/docs/legenda/Plugins/Included_Plugins , and check how it works then.

Regards

#224898 Copied

Tuccios

Participant

November 12, 2019 at 13:36

I tried it without nice scroll and it seems to work.
Thank you Rose
Grazie.

#224907 Copied

Rose Tyler

Support staff

November 12, 2019 at 13:44

Hello, @Tuccios

That is great thank you for letting us know.

Regards

#224908 Copied
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