Menu is not appering at a particular page

This topic has 7 replies, 2 voices, and was last updated 1 years, 7 months ago ago by Cr3atorf1lm

  • Avatar: Cr3atorf1lm
    Cr3atorf1lm
    Participant
    May 2, 2023 at 13:31

    Hi there,
    the header is not appearing at a specigic page which happens to be the home page
    Please adivce

    Please, contact administrator
    for this information.
    6 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 2, 2023 at 14:00

    Hello, Cr3atorf1lm,

    Thank you for getting in touch with us.

    Private Content

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Cr3atorf1lm
    Cr3atorf1lm
    Participant
    May 2, 2023 at 14:02

    can you please try again,
    you must be seing the correct page which is the home page
    Thanx

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 2, 2023 at 14:32

    Hello, Cr3atorf1lm,

    Thank you for your response.

    1/ In order to troubleshoot the issues you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing current situation.

    2/ Check if this situation is caused by your custom changes in files.

    3/ Provide us with temporary wp-admin access.

    Kind Regards,
    8theme team

    Avatar: Cr3atorf1lm
    Cr3atorf1lm
    Participant
    May 2, 2023 at 15:24

    Hi
    I tried with cache but no cahnge
    I have providede a temporary wp access, see private area

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 2, 2023 at 15:35

    Hello, Cr3atorf1lm,

    Thank you for your response.

    Please go to Pages > click on page title > it should have default template here – https://prnt.sc/mUtwyeR-u9Lu

    Kind Regards,
    8theme team

    Avatar: Cr3atorf1lm
    Cr3atorf1lm
    Participant
    May 2, 2023 at 16:03

    οκ thanx

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The issue related to '‘menu is not appering at a particular page’' has been successfully resolved, and the topic is now closed for further responses

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