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Menu is not appering at a particular page

This topic has 7 replies, 2 voices, and was last updated 1 years, 6 months ago ago by Cr3atorf1lm

Cr3atorf1lm

Participant

May 2, 2023 at 13:31

Hi there,
the header is not appearing at a specigic page which happens to be the home page
Please adivce

Please, contact administrator
for this information.

#355144 Copied Theme version: 9.1.2 WooCommerce version: 7.6.1

6 Answers

Rose Tyler

Support staff

May 2, 2023 at 14:00

Hello, Cr3atorf1lm,

Thank you for getting in touch with us.

Private Content

Kind Regards,
8theme team

Please contact administrator
for this information.

#355150 Copied

Cr3atorf1lm

Participant

May 2, 2023 at 14:02

can you please try again,
you must be seing the correct page which is the home page
Thanx

#355151 Copied

Rose Tyler

Support staff

May 2, 2023 at 14:32

Hello, Cr3atorf1lm,

Thank you for your response.

1/ In order to troubleshoot the issues you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing current situation.

2/ Check if this situation is caused by your custom changes in files.

3/ Provide us with temporary wp-admin access.

Kind Regards,
8theme team

#355156 Copied

Cr3atorf1lm

Participant

May 2, 2023 at 15:24

Hi
I tried with cache but no cahnge
I have providede a temporary wp access, see private area

Please contact administrator
for this information.

#355169 Copied

Rose Tyler

Support staff

May 2, 2023 at 15:35

Hello, Cr3atorf1lm,

Thank you for your response.

Please go to Pages > click on page title > it should have default template here – https://prnt.sc/mUtwyeR-u9Lu

Kind Regards,
8theme team

#355170 Copied

Cr3atorf1lm

Participant

May 2, 2023 at 16:03

οκ thanx

#355179 Copied
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