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Menu location settings and Menu content disappears!

This topic has 18 replies, 3 voices, and was last updated 9 years, 1 months ago ago by Eva Kemp

semltd

Participant

May 19, 2015 at 20:12

I’ve begun creating a custom menu. However, I’ve suddenly reached a point where if I add new menu content, the latest entry disappears and my sites menu location settings reset back to default.

Please, contact administrator
for this information.

#64845 Copied Theme version: WOOPRESSv 1.4 WooCommerce version: WOOCOMMERCE 2.3.8

17 Answers

Eva Kemp

Support staff

May 20, 2015 at 10:33

Hello,

Please check if the same issue persists with default WordPress theme.
Thank you.

Regards,
Eva Kemp.

#64933 Copied

semltd

Participant

May 20, 2015 at 11:52

So you want me to deactive woopress, and active WP default theme?

#64961 Copied

Stan Russell

Participant

May 20, 2015 at 12:21

Hello,

you are right. Please temporary deactivate our theme and activate any from default wordpress themes and check how will your problem appear. Than please let us know results.

Regards,
Stan Russell.

#64967 Copied

semltd

Participant

May 20, 2015 at 16:49

Default theme activated, new menu content added. Problem resolved. Therefore, it’s a theme related issue. Please help! Spent 2-days trying to resolve this.

#65034 Copied

Eva Kemp

Support staff

May 20, 2015 at 17:15

Hello,

Please ask your host to increase memory_limit value and after that check the menu.
If the problem still persists provide us with FTP credentials.

Thank you.
Regards,
Eva Kemp.

#65042 Copied

semltd

Participant

May 26, 2015 at 16:04

problem still persists. im at a dead end road with this issue. please help. FTP and WP dashboard issues below.

Please, contact administrator
for this information.

#66110 Copied

Eva Kemp

Support staff

May 26, 2015 at 16:53

Hello,

Please clear browser cache and check menu section now.

Regards,
Eva Kemp.

#66119 Copied

semltd

Participant

May 26, 2015 at 18:15

Nope, problem persists. If you go to menus > select any page > add menu > save. Poof! The most recent item that you add to the menu disappears.

#66137 Copied

Eva Kemp

Support staff

May 26, 2015 at 18:25

Hello,

Please reset wp-admin panel password as we can’t log in.

Thank you.
Regards,
Eva Kemp.

#66143 Copied

semltd

Participant

May 26, 2015 at 18:49

new pass below, in PV content

Please, contact administrator
for this information.

#66151 Copied

semltd

Participant

May 27, 2015 at 13:03

any news? i will pay for the fix if needed, but im going on a week dealing with this problem. please, help?

#66282 Copied

Eva Kemp

Support staff

May 27, 2015 at 13:13

Hello,

Sorry, but still incorrect.
Please reset the password to one without special symbols.

Thank you.
Regards,
Eva Kemp.

#66294 Copied

semltd

Participant

May 27, 2015 at 13:43

you arent pasting correctly, but heres a new easier pass just for you

Please, contact administrator
for this information.

#66304 Copied

Eva Kemp

Support staff

May 27, 2015 at 15:12

Hello,

Unfortunately we can’t check php information of your site as it’s restricted by your server configuration.
Could you please specify what value was set for memory_limit function?
Also please ask your host to enable possibility to check php info.

Thank you.
Regards,
Eva Kemp.

#66346 Copied

semltd

Participant

May 27, 2015 at 18:33

you couldnt check the php info because the code string that you used wasnt formated properly. Ive edited info.php and you can now view PHP information for my server, here https://momiamultisport.com/info.php

#66425 Copied

semltd

Participant

May 27, 2015 at 18:35

memory_limit is set at 128M

#66428 Copied

Eva Kemp

Support staff

October 7, 2015 at 11:31

Hello,

We’re sorry for a delay.
Do you still have issues with menu?
Please let us know.

Regards,
Eva Kemp.

#92139 Copied
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