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MENU MESS - by John - on WordPress WooCommerce support

This topic has 13 replies, 2 voices, and was last updated 7 years, 10 months ago ago by Rose Tyler

John

Participant

March 20, 2017 at 10:46

Hello,

I am having issues with this theme.

I installed it on a copy of an existing website. When it comes to setting up the menu, I want the dropdowns to have columns, but even with a single column, the menu is pulling in the description of the page too?? I will put the link in the private content.

Also on the homepage, the three boxes under the main banner have disappeared, despite the code on the page being unchanged?

I have the theme installed on a second dev area and the three boxes are there, I copied the page code from there to the other site and the boxes still wont appear?

Please, contact administrator
for this information.

#157323 Copied Theme version: 2.9 WooCommerce version: 4.7.3

12 Answers
Rose Tyler

Support staff

March 21, 2017 at 11:59
Hello,

Please read our documentation about menu https://8theme.com/demo/docs/royal/index.html#!/primary_menu
Also, add this code in Theme Options > Custom css:
```
.menu-item-descr {
    display: none;
}
```
Please provide wp-admin access in Private Content to check banners.

Regards,
Rose Tyler.
#157411 Copied
John

Participant

March 22, 2017 at 12:45

Thanks, what about the three boxes on the homepage?

#157515 Copied

John

Participant

March 22, 2017 at 13:14

Also, the additional woocommerce images arent working? They all show large underneath the main image…

Please, contact administrator
for this information.

#157519 Copied

Rose Tyler

Support staff

March 22, 2017 at 14:40

Hello,

Did you upload background-image for three boxes http://prntscr.com/en3cn6? I need your wp-admin credentials to check this issue.
Please go to Theme Options > E-Commerce > Single Product Page > Enable slider for gallery images > On.

Regards,
Rose Tyler.

#157532 Copied

John

Participant

March 23, 2017 at 14:35

Thank you for your reply.

If you visit this website on an ipad, in portrait view it loads the mobile menu (side). If you turn the screen to it is landscape view, it loads the normal menu along the top, which is a problem as we have a menu item called SHOP that drops down to show all the subcategories, but it wont work on ipad.

How do we show the mobile menu (side) on both?

Please, contact administrator
for this information.

#157710 Copied
Rose Tyler

Support staff

March 23, 2017 at 15:45
Hello,

You’re welcome!
Mobile menu starts from 992px. If you want to change this breakpoint it requires a lot of additional style customization.
I’ve forwarded this menu issue to our developer team to fix it.
You can try to add this code in Global Custom CSS:
```
@media (min-width: 992px) and (max-width: 1199px) {
    .nav-sublist-dropdown {
        right: -730px !important;
    }
}
```
Regards,
Rose Tyler.
#157727 Copied
John

Participant

March 24, 2017 at 10:38

Thanks for your reply. This code doesnt work, I have altered the numbers but nothing changes.

This is definitely a problem as I have seen a number of people asking the same thing on Envato.

When can this be fixed? As we are waiting to put the site live..

#157780 Copied
Rose Tyler

Support staff

March 24, 2017 at 10:51
Hello,

Please change previous code to:
```
@media (min-width: 992px) and (max-width: 1199px) {
.menu .menu-full-width .nav-sublist-dropdown ul > li {
    width: 120px;
}
.menu-column5.with-image .nav-sublist-dropdown {
    width: 890px !important;
}
}
```
http://prntscr.com/enuob5

Regards,
Rose Tyler.
#157783 Copied
John

Participant

March 24, 2017 at 11:01

Nothing changes. I have put the code in, ipad landscape view still shows the ‘normal’ menu.

#157787 Copied

Rose Tyler

Support staff

March 24, 2017 at 11:13

Hello,

Yes, this code help to display the menu as in screenshot http://prntscr.com/enuob5, because change menu to mobile there requires a lot of additional style customization.

Regards,
Rose Tyler.

#157793 Copied

John

Participant

March 24, 2017 at 11:23

Having the menu this way doesnt work. If you click the SHOP menu item on the ipad, it opens the SHOP page, it doesnt dropdown the menu.

#157799 Copied

Rose Tyler

Support staff

March 24, 2017 at 13:21

Hello,

The same situation you can see on our demo, dropdown menu work when user hovered element of the main menu. On devices user need to hold finger on the menu item and the dropdown nemu will appear.
The additional customization is out of our support scope.

Regards,
Rose Tyler.

#157813 Copied
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