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Menu not working on iPhone Safari Browser

This topic has 4 replies, 2 voices, and was last updated 9 years, 7 months ago ago by Robert Hall

magaineshi

Participant

July 1, 2015 at 15:16

Hi, the responsive portion is fine, but once the menu is shrunk to the icon on the top left hand of the page, it does not respond to tapping.

This is a problem on iOS Safari Browser. It works well on Android.

Is anyone else having this problem? How do I solve this.

Please, contact administrator
for this information.

#72610 Copied

3 Answers

Robert Hall

Support staff

July 1, 2015 at 15:32

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.

But first please update theme and plugins to the latest versions.
http://themeforest.net/item/classico-responsive-woocommerce-wordpress-theme/11024192
Don’t forget to make backup site before update.
Here is video tutorial how to update theme:
https://www.youtube.com/watch?v=KdWESIIPU1k

The video tutorial is for Legenda theme, but the process is identical.

You can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
enter your purchase code of the theme to get the plugins.

Regards,
Robert Hall.

#72618 Copied

magaineshi

Participant

July 2, 2015 at 04:28

Hi guys,

now i discovered 2 problems.

1. the menu icon in responsive format on an iphone doesn’t work
2. on the SHOP page, the page numbers on the bottom, after the products, does’t work. The top page numbers work fine.
They work on a desktop though. but not on the phone.

Please, contact administrator
for this information.

#72739 Copied

Robert Hall

Support staff

July 2, 2015 at 07:24

Hello,

I’ve just reactivated all 3rd-party plugins and mobile menu working fine. Also pagination is loading fine too.
See screenshot: http://prntscr.com/7ntwwk

If the issues persists then try to disable third-party plugins.

Regards,
Robert Hall.

#72745 Copied
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