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Menu options do not appear in gtranslate

This topic has 8 replies, 2 voices, and was last updated 5 minutes ago ago by Rose Tyler

Eleni

Participant

January 23, 2025 at 13:34

i have downloaded gtranslate and in the settings where i need to select the display menu, there are no options

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#431964 Copied Theme version: 9.4.5

7 Answers

Rose Tyler

Support staff

January 23, 2025 at 14:58

Hello, Eleni,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

#431986 Copied

Eleni

Participant

January 23, 2025 at 15:03

i have created the user

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Rose Tyler

Support staff

January 23, 2025 at 15:28

Hello, Eleni,

Could you please confirm if the issue has been resolved? You can refer to the following screenshot for reference: https://prnt.sc/it4NTN_qX3ba

Regarding the option you mentioned, we kindly recommend reaching out to the GTranslate plugin support team for further assistance.

Best regards,
8Theme’s Team

#431995 Copied

Eleni

Participant

January 23, 2025 at 15:31

check the menu please

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Rose Tyler

Support staff

January 23, 2025 at 15:57

Hello, Eleni,

Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of GTranslate plugin.

Best regards,
8Theme’s Team

#432002 Copied

Eleni

Participant

January 23, 2025 at 16:11

yes the issue insists, even when using a different theme

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Rose Tyler

Support staff

January 23, 2025 at 16:35

Hello, Eleni,

If the current situation does not depend on which theme is activated, and you have confirmed this by conducting the test we requested, it indicates that neither our theme nor any other theme is related to the issue at hand. Please note that what worked previously may stop functioning due to updates to WordPress or the GTranslate plugin.

Best regards,
8Theme’s Team

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