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Menu-problem – Cant hide “mobile-menu on desktop” and “desktop-menu on mobile”

This topic has 4 replies, 2 voices, and was last updated 7 months, 1 weeks ago ago by Tony Rodriguez

Webtech

Participant

May 9, 2024 at 03:37

Hi

I have used your “Furniture Demo Header”.
It shows up correct. But under it there shows a mobile-header in “Header main”. I can not understand how to hide it on desktop-version. Please help me. I have been stuck for days and searched and tested so many settings. Nothing works. I have even tried to hide it with CSS. I need a proper Theme-support-solution on this now.

See attached image.

Thank you in advance.

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#394481 Copied Theme version: 9.3.7

3 Answers

Tony Rodriguez

Support staff

May 9, 2024 at 06:40

Hello, @Webtech,

Thank you so much for purchasing our theme and contacting our support center.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

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#394493 Copied

Webtech

Participant

May 10, 2024 at 04:15

Thanks, I have attached credentials.

Please contact administrator
for this information.

#394582 Copied

Tony Rodriguez

Support staff

May 10, 2024 at 07:15

Hello, @Webtech,

We are delighted to inform you that the issue you reported has been successfully resolved. We kindly request that you clear your browser’s cache and revisit your site to observe the implemented changes.

For your reference, you can view the resolved issues in the images provided at the following links:
– [Image Link 1](https://ibb.co/z5xC3t5)
– [Image Link 2](https://ibb.co/jrpV8sw)

Additionally, we identified and corrected a syntax error in the Global CSS Code. You can review the correction at this link:
– [Image Link 3](https://ibb.co/TcN8mQw)

Should you require any further assistance or have additional queries, please do not hesitate to contact us.

Thank you for your attention and cooperation.

Best regards,
The 8Theme Team

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Tagged: menu display solutions, menu visibility issues, mobile-desktop menu problems, responsive woocommerce menus, woocommerce menu troubleshooting, wordpress woocommerce templates
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