This topic has 10 replies, 3 voices, and was last updated 9 years, 9 months ago ago by Eva Kemp
Hello Eva,
After installation of the Theme and WooCommerce, my Menu for Mobiles does not open or work. What did can be?
Another problem is with the Toggle does not work.
Can you tell me if the Visual Composer does not work if I do not register it.
* sorry for my English, I’m using translators.
1.All neccessary plugins which are included in our theme are already registered for you because we purchase the Extended License for each of these plugins and if you would like to update the plugins please visit https://www.8theme.com/download-plugins/ to download the latest versions. Then switch to your server with FTP. Copy extracted plugins folders into wp-content/plugins/.The plugins registration is not obligatory! The plugins are functioning perfect without any activation. The plugin activation option was added in the plugin only for the customers to get automatic updates and support directly from plugin developers.
2. Please provide us with ftp and wp-admin credentials in private content to check the issue.
With best regards
Brian Johnson
OK, thanks for the feed back, below the requested data.
Hello please disable security options temporary to allow us enter the wp-admin panel.
With best regards
Brian Johnson
How do I do this? Through ADM Panel? Or through Code?
Hello,
Sorry, but we can’t access FTP account.
Please check login details.
Thank you.
Regards,
Eva Kemp.
OK, already checked the FTP access. Here I am usually entered using these credentials.
Infos in Modo private!
Please pay attention that we are the Theme installed in the /comprar
Thank you for support
Sorry . We are still unable to pass security.Please see the screenshot:http://prntscr.com/6f3fkw.
With best regards
Brian Johnson
Hello,
Sorry for a delay.
The bug with mobile menu will be fixed in the next theme update. Please take our apologies for inconveniences.
The update will be produced very soon.
Thank you for your patience and understanding.
Regards,
Eva Kemp.
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