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Menus auto-collapse immediately after clicking on mobile devices

This topic has 5 replies, 3 voices, and was last updated 3 years ago ago by Olga Barlow

Jason Wood

Participant

February 2, 2022 at 00:44

The category and brand menus collapse immediately upon clicking when we open them on a mobile device. I tried various fixes posted in the forums, but nothing seems to work. Uninstalling 3rd party plugins also has no effect. Seems related to similar issues posted by others recently.

Please recommend additional steps or use the private information to assist and post the changes you made below for others who may be struggling with the same issue. Thanks in advance.

Please, contact administrator
for this information.

#315858 Copied Theme version: 8.0.12 WooCommerce version: 5.9.0

4 Answers

Rose Tyler

Support staff

February 2, 2022 at 11:39

Hello,

Thanks for using our theme.
We can’t log in, unfortunately. Please provide correct wp-admin and FTP access.

Regards

#315898 Copied

Jason Wood

Participant

February 2, 2022 at 16:22

Also included the FTP login info. Verified both WP admin & ftp credentials work.

Please contact administrator
for this information.

#315936 Copied

Olga Barlow

Participant

February 3, 2022 at 11:05

Hello,

Thank you. I have passed the issue to our developers. I”ll inform you once they fix the problem.

Regards

#316020 Copied

Olga Barlow

Participant

February 3, 2022 at 11:40

Hello,

Check now, please.

Regards

#316028 Copied
Tagged: auto-collapse, devices, menus, mobile, themes, woocommerce, wordpress
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