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Menus for touch devices not working - by megabite

This topic has 8 replies, 3 voices, and was last updated 7 years, 2 months ago ago by Rose Tyler

megabite

Participant

November 9, 2017 at 10:51

For devices like windows touch screens and android tablets in landscape mode the menu dropdowns are not working properly. If you click on a parent menu item you get forwarded to the site. We need the menus to open like being hovered on these touch screens. Is there a way to fix this?

#177209 Copied Theme version: 4.11

7 Answers

Olga Barlow

Participant

November 9, 2017 at 16:07

Hello,

Seems this is theme bug. Provide me admin panel and FTP access to your site and we’ll try to fix it or wait for the next theme update.

Regards

#177244 Copied

megabite

Participant

November 10, 2017 at 08:54

If there will be a fix for this in the theme update I can just wait for this =) We have several sites with this issue, so would be better to just update the theme when the fix is incorporated in theme update. How long till this update you think?

#177283 Copied

Rose Tyler

Support staff

November 10, 2017 at 09:38

Hello,

I suppose the new update will be released within 5 days.

Regards

#177296 Copied

megabite

Participant

November 29, 2017 at 14:17

Hi, any news on this issue? I get reports that menus on TOUCH SCREENS (Not smartphones, but tablets and computers with touch screens) are still not working properly. If you click the parent item you get taken to the link, we NEED the menus to open up so that the sub-menu shows.

#178939 Copied

Olga Barlow

Participant

November 29, 2017 at 15:30

Hello,

We have fixed this issue. I have sent the files to your contact email that you need to replace to fix it on your site.

Sorry for the delay with the update.

Regards

#178951 Copied

megabite

Participant

December 5, 2017 at 16:42

Great . -that worked =) thank you

#179365 Copied

Rose Tyler

Support staff

December 5, 2017 at 16:43

You’re welcome!
This topic will be closed because the issue is solved. Please kindly open up new tickets for additional questions.

Regards

#179367 Copied
Tagged: devices, menus, not working, touch, woocommerce, wordpress
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