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Migrated Customer Orders has caused issue with Legenda theme

This topic has 10 replies, 2 voices, and was last updated 8 years, 4 months ago ago by Jack Richardson

ElitaSharpe

Participant

July 27, 2016 at 02:54

I have used LitExtension to migrate my customer orders and information from my Ecwid account to my WooCommerce account. After the migration, all of the pages display as the customer order list. When I look at the backend, it all seems ok but the frontend isn’t. The url appears correctly but the page doesn’t. I had to use a plugin to do the migration but I’ve disabled it.

Could you please have a look & tell me what’s wrong? Login in the Private content.

Please, contact administrator
for this information.

#134781 Copied Theme version: 3.0.2 WooCommerce version: 2.6.3

9 Answers

Jack Richardson

Support staff

July 27, 2016 at 08:23

Hello,

Please show a direct page of the issue and specify how to replicate the problem.

Thank you.
Best regards,
Jack Richardson.

#134791 Copied

ElitaSharpe

Participant

July 27, 2016 at 10:04

Hi Jack,

OK, I’ve done a bit more troubleshooting and found the following:

When I am logged into WP, either with my usual login or the one I use for tech support, the display is a list of customer orders (https://drive.google.com/file/d/0B0Hg-Ud-7BoaTVFtYXN3RVA4VHc/view?usp=drivesdk). If I log out & refresh, display is normal.

In both cases (logged in or out), I can access the product categories by the MegaMenu. If I am logged in, when I try to go to the cart or checkout, I get the customer order list again. If I am logged out, I can access the cart & checkout as normal. Also in both cases, if I try to access the Shop tab, it returns a blank page.

I hope that this will help with the diagnosis.

#134811 Copied Theme version: 3.0.2 WooCommerce version: 2.6.3

Jack Richardson

Support staff

July 27, 2016 at 10:34

Hello,

The problem is related to “WooCommerce Order Search” plugin. Deactivate it and check the site.
As for Shop page please provide FTP credentials.

Best regards,
Jack Richardson.

#134819 Copied

ElitaSharpe

Participant

July 27, 2016 at 10:48

OK, I deactivated the plug-in & you’re right, it works properly again. For the Shop page, FTP credentials are in the Private Content.

Please, contact administrator
for this information.

#134828 Copied Theme version: 3.0.2 WooCommerce version: 2.6.3

Jack Richardson

Support staff

July 27, 2016 at 12:30

Hello,

FTP credentials are incorrect.
Please check them.

Best regards,
Jack Richardson.

#134840 Copied

ElitaSharpe

Participant

July 27, 2016 at 12:36

Please try the new info in Private Content.

Please, contact administrator
for this information.

#134843 Copied Theme version: 3.0.2 WooCommerce version: 2.6.3

Jack Richardson

Support staff

July 27, 2016 at 15:24

Hello,

Problem with blank page on shop was caused by folder called shop which is located in your site root directory. I’ve renamed it to shop_ and now all is ok. Please clear browser cache and check the site.

Best regards,
Jack Richardson.

#134852 Copied

ElitaSharpe

Participant

July 27, 2016 at 15:49

That seems to have sorted the issues. Please close the ticket. Thanks for your help!

#134853 Copied

Jack Richardson

Support staff

July 27, 2016 at 16:48

Hello,

You are welcome.

Best regards,
Jack Richardson.

#134857 Copied
Tagged: #legenda, customer, migrated, orders, templates, theme, woocommerce, wordpress
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Migrated Customer Orders has caused issue with Legenda theme

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