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Migration from Redux to Kirki - by webstudiolvmm

This topic has 20 replies, 3 voices, and was last updated 5 years, 3 months ago ago by Rose Tyler

webstudiolvmm

Participant

September 6, 2019 at 22:09

Hi,

I have update theme at 6.0.1 and I cannot edit website.
Did you update theme only or also the XStore core plugin?
– yes, I did, I also update all the plugins
Did you install Kirki framework plugin and finished migration from Redux to Kirki?
– please let me know how to migrate?
Do you use any cache plugin on your site or server/CDN cache?
– yes I use WP Faster Caches, but cannot clear cache, website is stop working
Do you use parent or child theme? Did you make changes in child theme files?
. use child theme and here I made the changes
What version of WPBakery page builder do you use?
– Version 6.0.5

Please, contact administrator
for this information.

#220980 Copied Theme version: 6.0.1 WooCommerce version: Version 3.7.0

19 Answers

Rose Tyler

Support staff

September 7, 2019 at 08:16

Hello,

Thanks for contacting us.
As I can see, your site works fine http://prntscr.com/p2yr5r http://prntscr.com/p2yr9b Is the problem solved? If not, describe the problem in more details.

Regards

#220988 Copied

webstudiolvmm

Participant

September 7, 2019 at 08:47

Hi Rose,

Thanks for your reply.

No, the problem isn’t solved:(

#220994 Copied

Rose Tyler

Support staff

September 7, 2019 at 09:02

Hello,

Please describe the problem in more details with screenshots. What exactly does not work correctly?
Use Lightshot screenshot tool https://app.prntscr.com/en/index.html to share screenshots, it creates a link to the image and you will just send us that link.

Regards

#220995 Copied

webstudiolvmm

Participant

September 7, 2019 at 11:04

Hi Rose,

The problem is on backend where I cannot edit pages and wpbakery not working properly.
https://prnt.sc/p2zz0v

#221008 Copied

Rose Tyler

Support staff

September 7, 2019 at 12:09

Hello,

Thanks for the screenshot. Please check how this works with default WC theme – Storefront. We are able to help only in case the problem relates to our theme. If the problem persists with the default theme also, it’s because of your server/hosting. Contact your hosting provider to solve the problem.

Regards

#221010 Copied

webstudiolvmm

Participant

September 7, 2019 at 12:25

Hi,

I already did before and contacted godaddy. They told me to contact theme, seems is the problem from wpbakery.
Before to update the theme at 6, everything was great.
I changed the theme with Storefront and wpbakery is working. I check in different pages and open everything.
https://prnt.sc/p30n0w
I think is from theme. Can you please log in and check yourself?
Thanks

#221011 Copied

Rose Tyler

Support staff

September 7, 2019 at 15:32

Hello,

I do not have this problem on a test site. Our technicians will be able to check your site on Monday, due to weekends. Sorry for the delay. Please do not change accesses. We will let you know once check the problem more deeply.

Regards

#221014 Copied

webstudiolvmm

Participant

September 7, 2019 at 15:34

Okidiki, waiting news from you on Monday!

#221015 Copied

webstudiolvmm

Participant

September 9, 2019 at 15:07

Hi,

Any news for me?

Thanks

#221065 Copied

Olga Barlow

Support staff

September 9, 2019 at 15:27

Hello,

We tried to edit the home page https://gyazo.com/03da033c2eca07895dd322f2b49da068 and did not face any errors https://gyazo.com/f142d6d5d453649e3db1a6fc2130553f
Only if we try to adit About us 3 page.

Could you ask the hosting provider about server error logs and provide us with list of the latest errors if you have them.

Regards

#221067 Copied

webstudiolvmm

Participant

September 9, 2019 at 15:58

Is not about this. Please check this link
https://prnt.sc/p2zz0v
cannot edit and like Rose told me to try with storefromt theme, is working
https://prnt.sc/p30n0w
Also, everything was good before to update tp 6.0.1
I talk at godaddy and everything works good

The problem is from wp bakery

#221069 Copied

Olga Barlow

Support staff

September 9, 2019 at 18:39

Hello,

There is no any issue with the columns settings on the home page https://gyazo.com/8e55e7adfee112ab42e77c2a4f62a209 but the about us page has this issue. Looks like some element on that page causes the issue. So, please, check the server error logs. Do you have any errors there? Provide screenshot of the latest errors that you have there.

Regards

#221084 Copied

webstudiolvmm

Participant

September 10, 2019 at 12:11

The about us page is demo template which I would like to use and edit, i have imported again the demo but is the same!
But like I told you before with storefront theme working!

#221108 Copied

webstudiolvmm

Participant

September 10, 2019 at 13:02

Is that the errors what you mean?
https://prnt.sc/p48ei6

#221111 Copied

webstudiolvmm

Participant

September 10, 2019 at 13:50

Also, I have talked with godaddy hosting support and they saud, one of the pluging can maximizing the resource limit.
So, if the problems come from your theme, then I would like to refund money back.
Please let me know what is the solution

#221114 Copied

Olga Barlow

Support staff

September 11, 2019 at 10:53

Hello,

You have a number of the third-party plugins enabled, not just the bundled plugins. Could your hosting clarify which plugin maximizes the resource limit? We’ll give you refund if your hosting provider could provide what queries or any other more clear information about plugins that cause issue to make sure that these plugins really related to our theme.

Regards

#221173 Copied

webstudiolvmm

Participant

September 11, 2019 at 13:26

Hi,

I have desactivated all the plugins and instal again, and now looks and working good.

Also, I deleted demo page About us.

Hope everything gone well

#221182 Copied

webstudiolvmm

Participant

September 11, 2019 at 13:44

Please let me know how to remove loading animated for main menu?
https://prnt.sc/p4qc06

Thanks

#221184 Copied

Rose Tyler

Support staff

September 11, 2019 at 13:57

Hello,

1) Thanks for letting us know.
2) Theme Options > Header > Menu > Smart menu > Off.

Regards

#221186 Copied
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