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Mising Shipping Address Option on Checkout

This topic has 4 replies, 2 voices, and was last updated 7 years, 5 months ago ago by Olga Barlow

JEWeb

Participant

May 29, 2017 at 16:29

What has happened to the Ship to another address option? I’ve tried all the shipping destination options: Default to customer shipping address, Default to customer billing address, and Force shipping to the customer billing address, but our customers do not have the option to enter a shipping address that’s different from their billing address. This is not a WooCommerce issue, it’s an X-Store theme issue.

How do we restore the Shipping Address fields to the checkout page?

#164470 Copied Theme version: 3.14 WooCommerce version: 3.0.7

3 Answers

Olga Barlow

Support staff

May 30, 2017 at 10:26

Hello,

Have you checked the checkout with official WC theme Storefront? Does everything work fine with default WC and problem appears once you enable our theme?

Could you provide me temporary admin panel access to check?

Regards

#164521 Copied

JEWeb

Participant

May 30, 2017 at 14:52

Hi Olga. I was preparing a user account for you, but then decided to do a bit more research and trial-and-error, and I found that I needed to define a Shipping Method before a Shipping Address would display. Makes some sense, now that I think about it. Once I defined a Shipping Zone and added a Shipping Method, the Ship to a different address? checkbox appeared.

#164557 Copied

Olga Barlow

Support staff

May 31, 2017 at 17:16

Hello,

Ok, great. I’m glad that you sorted out.

Regards

#164699 Copied
Tagged: address, checkout, missing, option, persuasive, shipping, themes, woocommerce, wordpress
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