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Missing add shipping address on Cart page

This topic has 5 replies, 3 voices, and was last updated 6 months, 2 weeks ago ago by Andrew Mitchell

ryan

Participant

August 13, 2024 at 03:43

Hello! I’ve been trying to figure out why there’s no button to input my shipping address on cart page. I’ve tried disabling plugins & also enabling/disabling Shipping calculator (should be enabled), but nothing has brought back this ability to add shipping address on the Cart page.

Thanks for the help!

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#410007 Copied Theme version: 9.3.17

4 Answers

Tony Rodriguez

Support staff

August 13, 2024 at 07:15

Hello, @ryan,

Thank you for contacting us and for using XStore.

Upon reviewing your website, we are pleased to inform you that we did not identify any issues from our end. We kindly request that you clear your browser cache and revisit the site to see if the issue persists. It appears that the problem may be related to caching on your side.

Additionally, we have temporarily disabled the LiteSpeed Cache plugin on your website to aid in resolving this matter. Please check your website’s functionality with this change.

For your reference, we have included a relevant image in the private content area of our support portal.

We trust that these measures will prove helpful. Should you require further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

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#410029 Copied

ryan

Participant

August 13, 2024 at 07:31

Hello, thanks for getting back to me.

So yes, adding the shipping address works on the checkout page, but I want to be able to enter the shipping address on the Cart page.

and all browsers I am using do not show a button to enter this address

#410032 Copied

Tony Rodriguez

Support staff

August 13, 2024 at 08:59

Hello, @ryan,

Thank you for your response.

We have reviewed your website and observed that the shipping address is displayed correctly on the cart page when a user is logged in. Please refer to the image here for confirmation: https://paste.pics/ROH27.

However, we noticed that the shipping address does not appear on the cart page when a user is logged out. For your reference, please see the image here: https://paste.pics/ROH2X.

To address this issue, we kindly request you to follow the steps outlined below:

1. **Theme Check**: Could you please temporarily switch to the Storefront theme on your website and verify if the issue persists? If the problem remains, it may be beneficial to contact WooCommerce support, as the issue could be beyond the control of the theme author. Should the problem be specific to our theme while other themes work correctly, please inform us so we can further investigate and resolve the issue promptly.

We strongly recommend that you create a complete backup of your site before proceeding with these steps.

2. **Plugin Troubleshooting**: We recommend deactivating all third-party plugins that are not included with XStore (details here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing your browser’s cache, and then re-evaluating the issue. It is possible that an external plugin is causing the problem. If the issue continues, please keep these plugins deactivated and allow us permission to debug your site. This includes deactivating all third-party plugins and any on-site customizations. Before proceeding, ensure you have a complete backup of your site.

3. **Shipping Setup**: Additionally, we suggest reviewing the official WooCommerce documentation on setting up shipping zones, which can be found here: https://woocommerce.com/document/setting-up-shipping-zones/.

We hope these steps help resolve the issue. Should you need further assistance or have any questions, please do not hesitate to contact us. We are committed to providing you with the necessary support.

Best regards,
The 8Theme Team

#410048 Copied

Andrew Mitchell

Support staff

August 13, 2024 at 09:38

Dear ryan,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#410052 Copied
Tagged: add shipping address, missing address fix, woocommerce shipping solution, woocommerce templates, wordpress cart page, wordpress ecommerce improvement
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